Tracie Lopez
Lake Havasu City
Summary
Knowledgeable and dedicated customer service professional. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with customers. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion.
Overview
18
18
years of professional experience
Work History
Park Ranger 2
Arizona State Parks and Trails
05.2021 - 05.2022
- Supported emergency response efforts during medical incidents, ensuring visitor wellbeing.
- Provided exceptional customer service at the contact station, answering questions, offering assistance, and processing fee payments accurately.
- Increased visitor satisfaction by providing informative and friendly assistance at the contact station.
- Enforced laws and regulations within the park.
Customer Service Manager
Hobby Lobby
07.2020 - 04.2021
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Consistently managed 6-person staff, effectively resolving issues.
- Offered each customer top-notch, personal service and polite support to boost sales and customer satisfaction.
- Answered questions about store policies and concerns to support positive customer experiences.
Operations Manager
Real-estate Management Corp
06.2004 - 04.2008
- Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
- Introduced prospective tenants to types of units available and performed tours of premises.
- Communicated with landlord regarding building and tenant issues.
Education
High School Diploma -
David Starr Jordan High School
Long Beach, CA06.1992
Skills
- Training and Development
- Effective problem solver
- Sales proficiency
- Cash Handling
- Exceptional interpersonal communication
- Effective workflow management
- Exceptional telephone etiquette
Timeline
Park Ranger 2
Arizona State Parks and Trails
05.2021 - 05.2022
Customer Service Manager
Hobby Lobby
07.2020 - 04.2021
Operations Manager
Real-estate Management Corp
06.2004 - 04.2008
High School Diploma -
David Starr Jordan High School
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