Dakota Repass
Casa Grande
Summary
- Dynamic Account Manager with Prosegur Services Group, skilled in client relationship management and strategic planning. Achieved high client retention through exceptional customer service and proactive problem-solving.
- Proven ability to enhance workflow efficiency and foster long-term partnerships, driving revenue growth and ensuring client satisfaction. Recognized for outstanding service and effective team collaboration.
- Results-driven professional with comprehensive experience in account management, focusing on building strong client relationships and driving business growth. - - Adept at negotiating contracts, resolving client issues, and aligning services with client needs. Proven success in fostering team collaboration and adapting to dynamic environments, showcasing excellent communication and problem-solving skills.
- Possesses versatile skills in project management, problem-solving, and collaboration. Brings fresh perspective and strong commitment to quality and success. Recognized for adaptability and proactive approach in delivering effective solutions.
- Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results.
-Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
- Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
- Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Account Manager
Prosegur Services Group
12.2023 - Current
- Managed client accounts to ensure satisfaction and retention through personalized service and prompt responses.
- Developed tailored solutions to meet client needs, enhancing overall customer experience and loyalty.
- Collaborated with cross-functional teams to streamline communication and improve service delivery processes.
- Analyzed market trends to identify opportunities for account growth and strategic development initiatives.
- Conducted regular account reviews to assess performance, address concerns, and implement improvement strategies.
- Implemented project management tools to enhance workflow efficiency and track client interactions effectively.
- Fostered strong relationships with clients through consistent follow-ups and proactive problem-solving approaches.
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
- Established clear communication channels between clients and internal teams, ensuring seamless project execution.
- Actively participated in networking events within the industry, expanding professional connections and generating leads.
- Cultivated long-term relationships with key stakeholders in assigned accounts, fostering trust and loyalty among clients.
- Improved overall team productivity by implementing best practices in organization and time management.
- Assisted in the development of training materials for new hires, ensuring smooth onboarding process.
- Fostered detailed understanding of product offerings, enabling effective communication of features and benefits to clients.
- Spearheaded coordination of cross-functional teams for delivering customized solutions that met client needs.
- Established long-term customer relationships to enhance client loyalty and satisfaction.
- Enhanced team performance with regular training sessions on product knowledge and customer service excellence.
- Achieved recognition for outstanding client service, contributing to team's reputation for excellence.
- Facilitated client meetings to gather feedback and adjust strategies accordingly, ensuring alignment with client objectives.
- Built relationships with customers and community to promote long term business growth.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Developed and maintained strong working relationships with professionals within assigned territory.
Security Officer
Securitas Security Services USA
05.2021 - 12.2023
- Conducted regular patrols to identify potential security risks and maintain a secure environment.
- Monitored premises to prevent unauthorized access and ensure safety of visitors and staff.
- Responded promptly to incidents, providing assistance and coordinating with local law enforcement when necessary.
- Maintained detailed logs of daily activities, ensuring accurate documentation of events and incidents.
- Provided excellent customer service by assisting visitors with directions and answering inquiries professionally.
- Collaborated with team members to develop efficient security protocols and improve response times during emergencies.
- Trained new security personnel on procedures, enhancing overall team performance and compliance with regulations.
- Completed full building and grounds patrols to spot and investigate concerns.
- Directed guests around building and answered accessibility questions.
- Contributed to a positive work environment through excellent teamwork and collaboration with colleagues.
- Prevented theft and vandalism by maintaining a visible presence and closely monitoring surveillance cameras.
- Watched different facility areas from central location via different CCTV feeds, obtaining maximum coverage of important areas.
- Monitored alarm systems to detect any unauthorized entries into protected areas.
- Enhanced safety by conducting thorough and regular patrols of the premises.
- Prevented crimes by immediately reporting all unusual, unauthorized, and illegal activity on premises.
- Responded quickly to incidents and assessed active situations for security concerns.
- Consistently maintained compliance with all site-specific guidelines, regulations, policies, procedures while carrying out duties as an Unarmed Security Officer.
- Ensured secure access to facilities by verifying identification and implementing visitor protocols.
- Maintained detailed reports of daily activities, incidents, and irregularities for management review.
- Verified each individual's right to enter restricted areas and denied access to unauthorized persons.
- Safeguarded sensitive information by adhering strictly to company policies regarding confidentiality and document handling procedures.
- Supported emergency response efforts by collaborating with local law enforcement agencies during critical situations.
Contractor
All American Installations
05.2018 - 03.2021
- Managed project schedules to ensure timely completion of contractor assignments.
- Coordinated with subcontractors to maintain quality standards and compliance with regulations.
- Implemented process improvements that enhanced workflow efficiency across multiple projects.
- Oversaw safety protocols and training, ensuring adherence to industry regulations and best practices.
- Mentored junior contractors, providing guidance on best practices and operational procedures.
- Evaluated project performance, identifying areas for improvement and recommending solutions.
- Delivered high-quality work on time and within budget, earning positive feedback from clients.
- Facilitated communication between stakeholders, ensuring alignment on project objectives and timelines.
- Delivered outstanding service to customers to maintain and extend relationships for future business opportunities.
- Coordinated timely delivery of materials and resources to job sites, preventing delays in project timelines.
- Consulted with customers to assess needs and propose optimal solutions.
- Managed multiple projects simultaneously while maintaining strict adherence to deadlines and budgets.
- Established long-term relationships with clients, resulting in increased repeat business.
- Kept site work safe and in line with budget, schedule, and applicable building codes.
- Performed regular inspections of job sites to verify staff and subcontractor observance of important safety protocols.
- Implemented safety protocols on job sites, reducing incidents of workplace accidents and injuries.
- Collaborated with cross-functional teams to ensure seamless project execution and delivery.
- Hired and oversaw subcontractors to meet project needs.
Order Picker
Ace Vending Services
05.2016 - 05.2018
- Operated warehouse equipment to accurately pick and prepare orders for shipment.
- Maintained inventory accuracy through regular stock checks and system updates.
- Collaborated with team members to streamline order fulfillment processes.
- Ensured compliance with safety protocols while handling materials and equipment.
- Utilized warehouse management systems for tracking order status and inventory levels.
- Resolved discrepancies in orders by conducting thorough investigations and adjustments.
- Improved workflow efficiency by identifying bottlenecks and implementing solutions.
Education
High School Diploma -
Casa Grande Union High School
Casa Grande, AZ05-2016
Skills
- Account management
- Customer service
- Teamwork and collaboration
- Client relations
- Relationship building
- Customer satisfaction
- Strategic planning
- Client relationship management
- Goal oriented
- Account oversight
- Relationship building and management
- Client relationship building
- Goals and performance
- Team Training
- Issue resolution
- Documentation and reporting
- Client rapport
- Customer relationship management (CRM)
- Contract negotiation
- Operations
- Revenue generation
- Client development
- Cross-functional collaboration
- Territory management
- Revenue growth
- Business development
- Client meetings
- Report writing
- Order management
- CRM proficiency
- Overcoming objections
- Vendor relations
- Performance tracking
- Staff management
- Data-driven decision making
- Schedule management
- Lead development
- Employee mentoring
- Converting leads
- Coordinating documents
- Prioritizing workflows
- Database management
- Management collaboration
- Performance evaluations
Certification
CPR Certified
Timeline
Account Manager
Prosegur Services Group
12.2023 - Current
Security Officer
Securitas Security Services USA
05.2021 - 12.2023
Contractor
All American Installations
05.2018 - 03.2021
Order Picker
Ace Vending Services
05.2016 - 05.2018
High School Diploma -
Casa Grande Union High School