Tracy Reyes
Tempe
Summary
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Multitasking. Strong work ethic and effective communication skills.
Overview
25
25
years of professional experience
Work History
Retail Store Manager
The Old Village Trader
Mount Pocono
11.2020 - 04.2025
- Managed daily operations by completing purchasing, inventory control and merchandising.
- Connected with customers to provide assistance and collect feedback to optimize operations.
- Resolved customer complaints in a professional manner.
- Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Prevented store losses using awareness and attention to detail to detect gaps for corrective action.
- Reviewed customer feedback to make operational improvements and promote satisfaction.
- Implemented strategies to increase customer satisfaction levels and build brand loyalty.
- Updated and maintained store signage and displays.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Caregiver
Home Instead Senior Care
Tannersville
05.2024 - 03.2025
- Contributed to case reviews of client status and progress.
- Followed safe lifting and transferring techniques to transport residents.
- Assisted elderly clients with activities of daily living, such as bathing, dressing and grooming.
- Provided emotional support to clients during difficult times.
- Provided companionship for elderly clients by engaging in conversation and participating in recreational activities.
- Monitored health and well-being of clients and reported significant health changes.
- Aided with mobility and independence for disabled individuals and continually monitored safety.
- Followed care plan and directions to administer medications.
Licensed Practical Nurse
Bayada Nurses, SOCHH&H, Arcadia Nursing & Rehab.
Manahawkin
12.1999 - 06.2018
- Addressed patient care needs, collected vitals, dressed wounds and managed catheters.
- Answered patient calls, identified issues and determined how best to provide assistance within parameters established by facility and supervisor.
- Adhered to facility policies and procedures while providing quality nursing care.
- Maintained strict patient data procedures to comply with HIPAA laws and prevent information breaches.
- Communicated concerns regarding patients' status, care and environment to nursing supervisors, clinical care supervisors and case managers.
- Assembled and used catheters, tracheotomy tubes or oxygen suppliers.
- Coordinated with doctors and registered nurses to develop care plans for patients.
- Followed rehabilitation and treatment care plans to accelerate patient recovery, minimize pain, and optimize patient outcomes.
- Communicated with patients with compassion while keeping medical information private.
- Administered medications and treatments according to established protocols.
- Maintained a safe environment by following infection control policies and procedures.
- Provided patient care in accordance with physicians' orders and nursing standards of practice.
Education
Associate of Science - Nursing
OCVTS
Toms River, NJ11-1999
Associate of Science - Nursing
Ocean County College
Toms River, NJAssociate of Science - Nursing
Excelsior College
Albany, NYSkills
- Customer service
- Sales optimization
- Brand loyalty
- Time management
- Teamwork
- Interpersonal communication
- Adaptability
Timeline
Caregiver
Home Instead Senior Care
05.2024 - 03.2025
Retail Store Manager
The Old Village Trader
11.2020 - 04.2025
Licensed Practical Nurse
Bayada Nurses, SOCHH&H, Arcadia Nursing & Rehab.
12.1999 - 06.2018
Associate of Science - Nursing
OCVTS
Associate of Science - Nursing
Ocean County College
Associate of Science - Nursing
Excelsior College