Tracy Schevalier

Responsible for providing operational leadership and support for approximately 15 service center team members taking guest contacts across a variety of contact channels, including phone, email, and chat for Target.com. Responsible for leading, motivating, and developing my team and other team members in a fast-paced service environment, and creating a culture that delivers a great experience for team members and guests. Responsible for producing significant business results and driving all aspects of performance. Accountable for implementing operational strategies that drive engagement, drive a guest focused environment, and deliver on key business objectives by achieving service goals. Use critical thinking and analytical skills to innovate, assess, create solutions, and adapt to changing business needs. Responsible for identifying team member and guest trends, driving efficiencies and streamlining processes to improve team and guest experience, and developing coaching strategies to support my team in delivering a brand guest experience to deepen guest loyalty.

Provide operational leadership and responsible for leading 10+ Sr. Specialists that support our Facility Management partners across 1800+ stores, delivering 24/7/365 support for issues within Stores, DCs and HQ buildings. In addition to leadership, basic first level knowledge of functions supported by FMOC, including Heating Ventilation and Air Conditioning, Refrigeration, Alarm Systems, and other Facilities Management Support Center functions. Responsible for leading, motivating, engaging and developing team members in a fast paced guest focused environment and ensure business and KPI objectives are met. Use critical thinking and analytical skills to evaluate people, process, and metrics and find opportunities to improve overall effectiveness of the department.

Responsible for providing operational leadership and support for approximately 15 service center team members taking guest contacts for Target.com across a variety of contact channels including phone, chat and email. Responsible for leading, motivating, and developing my team working in a fast-paced service environment that prioritizes guest service. Accountable for implementing operational strategies that drive performance management, guest service, and delivering KPI goals.

Managed and motivated a team of 15+ team members that collected on past due Target credit cards and Target Visas. Lead a team of 100+ contractors at peak season that collected over $1 million dollars. Recognized as top franchise team for dollars collected and guest service results.

Lead a team of passionate and knowledgeable Guest Advocates who strive to exceed guest strive to exceed guest service expectations by focusing on decreasing wait time, friendly guest interactions, quality of service, resolutions, driving loyalty and cleanliness standards. Experienced in building a guest first team culture and driving loyalty programs including Target RedCard and Target Visa card.