Trae Evans

Provided creative design solutions and strategic marketing to multiple clients, driving brand visibility and generating over $1M in cumulative revenue. Managed projects end-to-end, developing campaigns across digital platforms while collaborating closely with clients to strengthen brand presence and support business growth.

Monitored and evaluated customer interactions to ensure compliance with company standards and enhance service quality. Provided detailed feedback and coaching to agents, helping drive improvements in technical accuracy, customer satisfaction, and first-call resolution rates.

Led a high-performing team to consistently exceed sales targets in a fast-paced call center environment. Provided hands-on coaching, performance feedback, and strategic support to drive client satisfaction, retention, and revenue growth. Maintained top-tier service standards while optimizing team productivity.