Tralesha Reed
Glendale
Summary
Initiative-taking and dependable professional with extensive customer service and healthcare experience. Certified in Office Administration with a strong background in sales, meeting metric-driven goals, and team leadership. Skilled in building relationships, delivering exceptional service, and driving results. Recognized for extraordinary communication, problem-solving, and leadership abilities that contribute to team success and organizational growth.
Overview
6
6
years of professional experience
Work History
Patient Service Representative
Ortho Arizona
04.2025 - 10.2025
- Collect patient balances at time of checkout while explaining financial responsibilities. Collaborate closely with clinical staff, update and maintain accuracy of patient records in the electronic health record (EHR) system.
Team lead/ Pharmacy Tech Intern
Walgreens
06.2025 - 08.2025
- Responsible for the closing of store, end-of-day cash handling and supporting a team. Assist with pharmacy, filing medication, taking calls and making sure patients understand prescribed medications.
Member Engagement Representative
Desert Financial Credit Union
05.2024 - 03.2025
- Call center based, receiving inbound calls, troubleshooting, account management, transactions, and online mobile banking support.
Patient Access Representative
Abrazo Health
03.2022 - 07.2024
- Located in emergency departments responsible for checking in patients from triage and ambulance. Be a hand to the clinical staff, collect patient financial responsibility at time of services, and handle insurances confirming eligibility.
Merchandise Manager
Petco
12.2019 - 03.2022
- Designed displays to deliver interactive, engaging, and memorable store experience for shoppers, completed end of day cash handling and responsible for the opening and closing of store.
Education
Associate of Science - Nursing
Estrella Mountain Community College
High School Diploma - undefined
Verrado High School
05.2016
Skills
- Customer service
- HIPAA compliance
- Insurance verification
- Insurance verifying
Timeline
Team lead/ Pharmacy Tech Intern
Walgreens
06.2025 - 08.2025
Patient Service Representative
Ortho Arizona
04.2025 - 10.2025
Member Engagement Representative
Desert Financial Credit Union
05.2024 - 03.2025
Patient Access Representative
Abrazo Health
03.2022 - 07.2024
Merchandise Manager
Petco
12.2019 - 03.2022
High School Diploma - undefined
Verrado High School
Associate of Science - Nursing
Estrella Mountain Community College