Tramaine McCrary
Mesa
Summary
Accounts receivable specialist with extensive experience in financial services collections and customer care management across various industries. Strong analytical skills combined with a personable approach enhance problem-solving capabilities. Demonstrated ability to improve workflow efficiencies while upholding high customer service standards.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Business Title Accounts Receivable Specialist
Progress Residential
Scottsdale
05.2024 - Current
- Processed customer invoices and payment applications accurately and efficiently.
- Resolved customer account inquiries via phone and email, enhancing customer satisfaction.
- Reviewed aging reports to identify overdue accounts for follow-up actions.
- Collaborated with internal teams to ensure accurate billing and payment processing.
- Maintained organized records of transactions and communications with markets.
- Assisted in reconciling accounts to ensure accuracy of financial data.
- Processed payments, refunds and adjustments to customer accounts.
- Kept accounts receivable tracking database current with relevant client information, collection, and billing progress and program changes.
- Monitored unapplied cash balances, identifying potential write-offs to mitigate bad debt risk.
- Compiled Accounts Receivable performance reports for management, aiding in financial decision-making.
- Assisted in month-end closing process including preparation of journal entries related to Accounts Receivable activities.
- Posted and verified entries to logs, spreadsheets or reports to update department records and accounting systems.
- Performed various accounts receivable functions, handled cash receipts posting, updated cash flow reports and researched chargebacks and write-offs.
- Maintained accurate records of all accounts receivable transactions.
- Received and recorded cash, checks and transfers.
- Recorded debit, credit and account transactions in computer spreadsheets and databases.
Dialysis Technician
Renal Care Group
Mesa
04.2023 - 04.2024
- Monitored patients during dialysis to ensure safety and comfort.
- Prepared and maintained dialysis machines for procedures.
- Conducted routine checks on vital signs before, during, and after treatments.
- Educated patients on treatment processes and post-care instructions.
- Collaborated with healthcare team to develop individualized care plans.
- Managed inventory of supplies to guarantee availability for operations.
- Documented patient information accurately in electronic health records system.
- Trained new staff on equipment usage and safety protocols.
Dialysis Technician Lead Tech
Fresenius Medical Care Holdings Inc.
Mesa
01.2015 - 03.2023
- Supervised daily operations, ensuring compliance with safety standards to maintain a safe environment.
- Trained and mentored new staff on company procedures and policies.
- Coordinated team schedules to optimize workflow and resource allocation.
- Conducted performance evaluations to identify improvement areas, enhancing team development.
- Implemented process improvements to enhance operational efficiency and productivity.
- Resolved employee conflicts through effective communication and mediation, fostering a collaborative work environment.
- Managed a team of 5 employees during daily operations to achieve operational goals.
Collections Agent
Verizon Wireless
Tempe
03.2012 - 11.2014
- Managed customer accounts, ensuring accurate billing records for improved account management.
- Resolved payment disputes through effective communication and negotiation, fostering customer relationships.
- Processed payments and updated account information in the database.
- Assisted customers with inquiries regarding their accounts and services.
- Collaborated with team members to develop efficient collection strategies.
- Documented customer interactions and follow-up actions in the system.
- Trained new agents on company policies and collection procedures.
- Monitored account status to identify potential issues proactively.
- Negotiated payment plans with customers, facilitating timely repayment and minimizing account delinquencies.
- Adhered to company policies and applicable laws while collecting debts from customers.
- Contacted customers and explained debt management to encourage timely debt payments.
- Processed payments through various methods such as credit cards, online banking and cash transactions.
- Resolved complex issues that arose during the collections process.
- Monitored accounts to identify overdue payments and pursue timely remedies.
- Updated account status records and collection efforts.
Education
High School Diploma -
Florence High School
Florence, AZ05-2007
Skills
- Invoice processing and payment application
- Accounts reconciliation
- Aging report analysis
- Cash application
- Financial reporting
- Customer relationship management
Certification
- real estate license
Timeline
Business Title Accounts Receivable Specialist
Progress Residential
05.2024 - Current
Dialysis Technician
Renal Care Group
04.2023 - 04.2024
Dialysis Technician Lead Tech
Fresenius Medical Care Holdings Inc.
01.2015 - 03.2023
Collections Agent
Verizon Wireless
03.2012 - 11.2014
High School Diploma -
Florence High School