Travis McClure
Flagstaff
Summary
Dynamic professional with a proven track record at Nationwide Transmission, adept in customer service and vehicle assessment. Excelled in enhancing customer satisfaction and loyalty through meticulous attention to detail and excellent communication, achieving sales targets consistently. Skilled in multitasking and a team player, I bring a strong work ethic and tech-savviness to exceed employer expectations.
Overview
7
7
years of professional experience
Work History
Service Advisor
Nationwide Transmission
03.2022 - 06.2024
- Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
- Consistently met or exceeded monthly sales targets by upselling relevant products/services when appropriate.
- Conducted thorough vehicle inspections to identify needed maintenance or repairs, recommending appropriate services to customers.
- Coordinated effectively with technicians and management staff, ensuring seamless communication throughout the entire service process.
- Increased repeat business, establishing rapport and trust with customers through attentive listening and clear communication.
- Maintained detailed records of services performed, ensuring accuracy in billing and warranty claims processing.
- Assisted in training new Service Advisors, sharing best practices for effective communication and problem-solving skills.
- Collaborated with parts department to expedite necessary repairs, minimizing downtime for customers'' vehicles.
- Enhanced customer satisfaction by providing timely and accurate service recommendations.
Diesel Mechanic
Ron Whellin Trucking
07.2020 - 03.2022
- Utilized hand tools and power tools to repair and maintain diesel engines according to industry standards.
- Performed preventive maintenance on engines, transmissions, tires, and other vehicle systems.
- Troubleshot and diagnosed problems with brakes, steering, and transmissions.
- Completed checklist of fluid levels, air filter, tire pressure, and more as part of service orders.
Cook
NY. Hots
02.2017 - 03.2019
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
- Prepared meals efficiently under time constraints for timely service during peak hours.
- Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
Education
Diploma - History
Barry Goldwater High School.
Phoenix, AZ06.2003
Skills
- Customer service
- Computer skills
- Multitasking and organization
- Vehicle assessment
- Strong work ethic
- Listening skills
- Attention to detail
- Excellent communication
- Team player mentality
- Handling customer complaints
- Complaint resolution
- Tech-Savvy
Timeline
Service Advisor
Nationwide Transmission
03.2022 - 06.2024
Diesel Mechanic
Ron Whellin Trucking
07.2020 - 03.2022
Cook
NY. Hots
02.2017 - 03.2019
Diploma - History
Barry Goldwater High School.
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