Travis Mentzer
Phoenix
Summary
Motivated Computer Networking major with 8 years experience in the Information Technology field providing technical assistance to end users in a fast paced environment. Enthusiastic worker who maintains an outstanding level of knowledge and professionalism. Eager to learn and grow within the district.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Lan Tech I
Peoria Unified School District
09.2020 - Current
- Investigated and corrected problems with printers, copiers and other peripheral devices.
- Configured hardware, devices and software to set up work stations for employees.
- Helped streamline repair processes and update procedures for support action consistency.
- Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks.
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
- Maintains files, records and databases of maintenance logs, work orders, supply inventory, materials and tools utilized in the support of the workstations.
Telecommunications Specialist
United States Marine Corps
01.2013 - 01.2017
- Collaborated with peers in order to solve common issues regarding telecommunications, routing, and switching.
- Worked alongside other support staff to achieve daily goals.
- Assisted customers based on their needs within the company
- Determined and recommended methods to address improvement opportunities.
- Developed exceptional attendance record with special attention to punctuality and preparation to work upon arrival.
- Used GCSS (Global Combat Support System) to open, edit and close various customers support tickets.
- Installed and maintained VOIP phones, routers, and switches in field and garrison environments.
Customer Service Representative
Circle K
04.2011 - 12.2012
- Responded to customer requests for products, services and company information.
- Collected customer feedback and made process changes to achieve customer satisfaction.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Consulted with outside parties to resolve discrepancies and create effective solutions.
Education
Associate of Applied Science - Computer And Networking Technology
Glendale Community College
Glendale, AZ05.2021
High School Diploma -
Centennial High School
Peoria, AZ05.2010
Skills
- Experience with Microsoft Office
- Worked with Active Directory
- Proficient with Cisco routing protocols
- Proficient knowledge of PC hardware and assembly
- Troubleshooting
- Experience with Cisco routers and switches
- Experience with installing VOIP phones
- Strong conflict resolution skills
- Excellent work ethic
Certification
Certificate of Completion from Cisco Networking Academy Course (Dec 2019)
Communication Security Certificate (Jan 2016)
Telephone Systems Installer and Maintainer Certification (Nov 2013)
Associates in Applied Science (May 2021)
Timeline
Lan Tech I
Peoria Unified School District
09.2020 - Current
Telecommunications Specialist
United States Marine Corps
01.2013 - 01.2017
Customer Service Representative
Circle K
04.2011 - 12.2012
Certificate of Completion from Cisco Networking Academy Course (Dec 2019)
Communication Security Certificate (Jan 2016)
Telephone Systems Installer and Maintainer Certification (Nov 2013)
Associates in Applied Science (May 2021)
Associate of Applied Science - Computer And Networking Technology
Glendale Community College
High School Diploma -
Centennial High School
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