Summary
Overview
Work History
Education
Skills
Timeline
Generic

Travis Tso

Chinle

Summary

Proactive and dependable, with a proven track record of enhancing team productivity and customer satisfaction at Wal-Mart Supercenter. Leveraged strong organizational skills and a friendly, positive attitude to streamline project management and improve service delivery. Demonstrated excellence in problem-solving and time management, contributing to a significant increase in operational efficiency.

Dynamic individual with hands-on experience in transportation and talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.

Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.

Overview

15
15
years of professional experience

Work History

I Stayed at Home.

Myself
05.2022 - 12.2024

I just took a break from college (San Juan College). I'm helping out with livestock and chores around the house but i feel its time to get back into the work force.

College Student

San Juan College 4601 College Boulvard
03.2021 - 04.2022
  • Met academic standards and expectations to maintain school enrollment.
  • Adhered to strict time-management schedule to meet deadline requirements for assignments, quizzes, tests and other measures of comprehension.
  • Attended regularly scheduled instructional classes, taking organized notes and interacting positively.
  • Demonstrated comprehension of textbooks and other assigned reading materials via written and oral presentations.
  • Kept detailed records regarding returned assignments, papers, quizzes, and tests in event of discrepancy.
  • Promoted a positive learning environment by establishing clear expectations and maintaining consistent communication with students and parents.
  • Followed school and classroom policies, regulations, dress codes, and schedules.

I Stayed Home

Myself
05.2020 - 02.2021

I went home after Native Resource Developement, the company i was working for at the time shut down due to Covid-19 epidemic. I helped out with livestock and chores around the house.

Driver

Native Resource Development Company 318 DeeAnn Ave
05.2019 - 05.2020
  • Followed all relevant traffic laws and safety regulations.
  • Utilized GPS and other navigation tools to plan routes and stay on schedule.
  • Achieved safe driving records by consistently following traffic rules and regulations.
  • Delivered goods and products to customer on time and in excellent condition.
  • Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
  • Maintained professional and friendly demeanor during deliveries to uphold company reputation.
  • Improved customer satisfaction by maintaining punctuality and adhering to strict delivery schedules.
  • Followed proper safety procedures and protocols while loading, unloading and operating vehicles.
  • Developed strong relationships with clients, fostering trust through professionalism and reliability in transportation services provided.
  • Upheld high standards of cleanliness within the vehicle''s interior/exterior appearance, providing a professional image for the company at all times.
  • Demonstrated strong knowledge of geography and local roads for optimal route selection.
  • Completed routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs.
  • Communicated with customers to provide delivery updates and confirm delivery locations.
  • Coordinated efficient routes to avoid delays and optimize schedules.
  • Provided exceptional customer service, addressing concerns and resolving issues promptly.
  • Communicated with dispatchers and other personnel to coordinate transportation schedules.

Stayed Home

Myself
05.2015 - 05.2019

I came home and worked on my house and helped the family with livestock and chores around the house.

Associate

Wal-Mart Supercenter 4600 E. Main St.
03.2015 - 05.2015
  • Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
  • Enhanced team productivity by streamlining communication and implementing efficient project management tools.
  • Developed and maintained strong relationships with key clients to ensure high levels of satisfaction.
  • Improved project delivery times with implementation of streamlined communication strategy.
  • Improved reporting accuracy, implementing new data management system.
  • Enhanced operational efficiency, implementing new software tools across departments.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Managed efficient cash register operations.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
  • Created inviting environment for customers by maintaining store organization and cleanliness.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Used in-store system to locate inventory and place special orders for customers.
  • Monitored customers for signs of security concerns and escalated issues to management.

College Student

San Juan College 4601 College Boulvard
02.2013 - 03.2015
  • Met academic standards and expectations to maintain school enrollment.
  • Adhered to strict time-management schedule to meet deadline requirements for assignments, quizzes, tests and other measures of comprehension.
  • Attended regularly scheduled instructional classes, taking organized notes and interacting positively.
  • Demonstrated comprehension of textbooks and other assigned reading materials via written and oral presentations.
  • Stored and frequently referenced course syllabi, also noting instructor contact information.
  • Kept detailed records regarding returned assignments, papers, quizzes, and tests in event of discrepancy.
  • Promoted a positive learning environment by establishing clear expectations and maintaining consistent communication with students and parents.
  • Designed engaging assignments that promoted critical thinking skills while reinforcing course content knowledge among students.
  • Participated in class discussions, contributing research and learned elements to demonstrate personal enrichment.
  • Searched at library and in scholarly databases to locate necessary information for research projects.
  • Followed school and classroom policies, regulations, dress codes, and schedules.
  • Maintained overall safe work environment with employee training programs and enforcement of safety procedures.

Driver

Dine Nation Transport Apache Trails
10.2011 - 02.2013
  • Followed all relevant traffic laws and safety regulations.
  • Utilized GPS and other navigation tools to plan routes and stay on schedule.
  • Achieved safe driving records by consistently following traffic rules and regulations.
  • Delivered goods and products to customer on time and in excellent condition.
  • Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
  • Maintained professional and friendly demeanor during deliveries to uphold company reputation.
  • Improved customer satisfaction by maintaining punctuality and adhering to strict delivery schedules.
  • Followed proper safety procedures and protocols while loading, unloading and operating vehicles.
  • Developed strong relationships with clients, fostering trust through professionalism and reliability in transportation services provided.
  • Upheld high standards of cleanliness within the vehicle''s interior/exterior appearance, providing a professional image for the company at all times.
  • Demonstrated strong knowledge of geography and local roads for optimal route selection.
  • Completed routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs.
  • Communicated with customers to provide delivery updates and confirm delivery locations.
  • Coordinated efficient routes to avoid delays and optimize schedules.
  • Provided exceptional customer service, addressing concerns and resolving issues promptly.
  • Communicated with dispatchers and other personnel to coordinate transportation schedules.
  • Enhanced vehicle longevity with regular maintenance checks and repairs as needed.
  • Ensured timely deliveries by strictly following routes, using GPS navigation systems, and staying updated on road conditions.
  • Kept detailed mileage and fuel reports to track overall fuel costs.
  • Boosted company reputation through excellent driving record free from accidents or violations over an extended period of time.
  • Communicated with passengers to provide information and assistance for excellent customer service and positive experiences.
  • Maintained accurate delivery records, ensuring all packages were accounted for and delivered to the correct recipients.
  • Navigated challenging weather conditions safely while maintaining on-time delivery performance rates.
  • Handled fragile materials carefully, resulting in minimal damage claims from customers during transit period.
  • Obtained signatures from customers upon delivery of goods.
  • Collaborated effectively with dispatchers, ensuring efficient communication for route planning and adjustments.
  • Reduced fuel consumption through strategic route planning and efficient driving techniques.
  • Streamlined vehicle inspection process before each shift with thorough checklists to identify potential issues proactively.
  • Increased productivity by assisting in loading/unloading vehicles when necessary, expediting the delivery process.
  • Minimized liability by consistently following road rules when driving.
  • Updated logs and tracking documents accurately and according to schedule requirements.
  • Answered, scheduled, and responded to reservation calls at specific times and locations.
  • Generated consistent referrals and repeat business by providing friendly and fast service.
  • Inspected vehicle before and after trips to identify maintenance needs and handle regular upkeep.
  • Drove safely in various weather and road conditions to avoid accidents.
  • Reduced incidents of late deliveries by implementing effective time-management strategies.
  • Maintained clean and organized vehicle, enhancing professional image of company.
  • Utilized advanced navigation tools and technology to enhance route planning and delivery accuracy.

Driver

We Care Agency 2200 7th St
10.2009 - 10.2011
  • Followed all relevant traffic laws and safety regulations.
  • Increased customer satisfaction by addressing concerns promptly and providing regular updates on delivery status.
  • Maintained accurate records of driver hours, vehicle maintenance, and fuel costs for thorough fleet management.
  • Developed and maintained long-term, positive relationships with assigned drivers to enhance morale and productivity.
  • Enhanced driver performance by implementing effective training programs and coaching sessions.
  • Counseled drivers on violations of company policy or service standards to improve performance.
  • Evaluated driver performance regularly using a combination of objective metrics and direct observation, providing constructive feedback to support professional growth.
  • Reduced accidents and safety incidents through rigorous monitoring of driver behavior and adherence to safety protocols.
  • Developed strong relationships with clients through consistent communication and excellent service, resulting in repeat business.
  • Coordinated with drivers to organize timely pickup and delivery.
  • Addressed driver communications and provided required data to drivers.
  • Analyzed key performance indicators regularly to identify areas for improvement within the transportation department.
  • Coordinated closely with warehousing teams to ensure smooth transitions between loading docks and vehicles during peak periods.
  • Streamlined route planning with the use of GPS navigation software, optimizing schedules for maximum efficiency.
  • Created contingency plans for unforeseen delays or changes in route conditions, minimizing disruptions to scheduled deliveries.
  • Addressed equipment breakdowns promptly by coordinating with repair shops and maintaining a database of trusted vendors.
  • Collaborated with human resources to recruit qualified drivers, leading to improved overall team performance.
  • Monitored compliance with DOT regulations and maintained necessary documentation for audits and inspections.
  • Conducted regular safety meetings to reinforce best practices among drivers while fostering a culture of continuous improvement.
  • Implemented preventative maintenance schedules for vehicles, reducing downtime due to mechanical issues.
  • Improved communication between drivers and dispatchers by implementing a reliable messaging system for timely updates.
  • Implemented an efficient scheduling system that allowed drivers to better balance their work-life commitments while meeting company objectives.
  • Identified process breakdowns and developed improvement plans to resolve.
  • Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.
  • Reduced worker accidents by implementing improved safety standards and monitoring procedures.
  • Organized records of vehicles, schedules and completed orders.
  • Tracked production and quality control systems to proactively identify deficiencies.
  • Coordinated driver dispatch to accomplish daily delivery requirements.
  • Collaborated with manufacturing and supply chain management.
  • Developed and maintained knowledgeable and productive team of employees.
  • Oversaw warehouse staff and maintained efficiency in fast-paced environment.
  • Led improvement initiatives to advance operational efficiencies and increase revenue.

Education

No Degree - Welding Program

San Juan College
Farmington, NM 87402
03-2028

No Degree - Automotive Mechanics

American Technical Center
43rd Ave Phoenix Az
01-1991

High School Diploma -

Chinle High School
Chinle Az 86503
05-1988

Skills

  • Friendly, positive attitude
  • Teamwork and collaboration
  • Customer service
  • Problem-solving
  • Time management
  • Attention to detail
  • Flexible and adaptable
  • Dependable and responsible
  • Multitasking
  • Multitasking Abilities
  • Excellent communication
  • Critical thinking
  • Organizational skills
  • Calm under pressure
  • Active listening
  • Organization and time management
  • Decision-making
  • Problem resolution
  • Verbal communication

Timeline

I Stayed at Home.

Myself
05.2022 - 12.2024

College Student

San Juan College 4601 College Boulvard
03.2021 - 04.2022

I Stayed Home

Myself
05.2020 - 02.2021

Driver

Native Resource Development Company 318 DeeAnn Ave
05.2019 - 05.2020

Stayed Home

Myself
05.2015 - 05.2019

Associate

Wal-Mart Supercenter 4600 E. Main St.
03.2015 - 05.2015

College Student

San Juan College 4601 College Boulvard
02.2013 - 03.2015

Driver

Dine Nation Transport Apache Trails
10.2011 - 02.2013

Driver

We Care Agency 2200 7th St
10.2009 - 10.2011

No Degree - Welding Program

San Juan College

No Degree - Automotive Mechanics

American Technical Center

High School Diploma -

Chinle High School
Travis Tso