Travis Van Strander
Tucson
Summary
Professional service leader with strong focus on team collaboration and achieving results. Skilled in problem-solving, customer relations, and process optimization. Adaptable to changing needs and reliable in delivering high-quality outcomes. Known for effective communication, conflict resolution, and driving continuous improvement initiatives.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Store Manager
Midas Automotive
05.2025 - Current
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
Service Manager
Integrity Automotive and Diesel
11.2024 - 05.2025
- Resolved customer complaints in professional and timely manner.
- Met with customers to discuss service needs and offer available solutions.
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
- Hired, trained and supervised team of service staff members to meet business goals.
- Analyzed service reports to identify areas of improvement.
- Managed a team of technicians, ensuring timely completion of projects and high-quality workmanship.
- Maintained a safe working environment by enforcing strict safety protocols and providing ongoing staff training on proper equipment use.
Service Advisor
Old Pueblo Harley Davidson
01.2023 - 10.2024
- Greet customers, walk around car, write repair order, dispatch RO to tech, sell jobs and explain why such repairs are needed and the benefits of doing them, book ticket and deliver the customers vehicle to them. Also to manage time, work in progress, special order parts, and make appointments for customers
Service Advisor
Precision Toyota of Tucson
03.2022 - 10.2022
- Greet customers, walk around car, write repair order, dispatch RO to tech, sell jobs and explain why such repairs are needed and the benefits of doing them, book ticket and deliver the customers vehicle to them. Also to manage time, work in progress, special order parts, and make appointments for customers
Automotive Service Advisor
LAWLEY AUTOMOTIVE GROUP
02.2017 - 03.2022
- Greet customers, walk around car, write repair order, dispatch RO to tech, sell jobs and explain why such repairs are needed and the benefits of doing them, book ticket and deliver the customers vehicle to them. Also to manage time, work in progress, special order parts, and make appointments for customers
Automotive Service Advisor
Royal Land Rover
01.2016 - 02.2017
- Greet customers, walk around car, write repair order, dispatch repair order to tech, follow all work in progress, special order parts, sell recommendations and explain the benefits of repairs needed, book to, close tickets, and deliver vehicles to customers
Automotive Service Advisor
Larry H. Miller
08.2014 - 01.2016
- Greet customers, perform walk around, write repair order, get repair order to dispatch in timely manner, sell recommendations and explain the benefits of the recommendations, follow work in process, special order parts, help and train new advisors. Book and close repair orders, deliver vehicles back to customer
Automotive Service Advisor
Jim Click Automotive Group
08.2012 - 07.2014
- Greet customers, walk around vehicles, write repair orders, follow work in process, follow and track special order parts, sell recommendations and explain the benefits of the recommendations, book tickets, deliver car to the customers.
Education
High school diploma -
Tombstone High School
Tombstone, AZ05.2003
Skills
- Pricing
- Customer service
- Business Development
- Phone etiquette
- Oil Change
- Dealership experience
- Auto Estimating
- Organizational skills
- English
- Sales
- Negotiation
- Communication skills
- Service writing
- Time management
- Auto Service Management
- Mechanic Experience
Certification
- Toyota Certification August 2022 to Present
- Chrysler Certification
- Ford Certification March 2017 to February 2022
Timeline
Store Manager
Midas Automotive
05.2025 - Current
Service Manager
Integrity Automotive and Diesel
11.2024 - 05.2025
Service Advisor
Old Pueblo Harley Davidson
01.2023 - 10.2024
Service Advisor
Precision Toyota of Tucson
03.2022 - 10.2022
Automotive Service Advisor
LAWLEY AUTOMOTIVE GROUP
02.2017 - 03.2022
Automotive Service Advisor
Royal Land Rover
01.2016 - 02.2017
Automotive Service Advisor
Larry H. Miller
08.2014 - 01.2016
Automotive Service Advisor
Jim Click Automotive Group
08.2012 - 07.2014
High school diploma -
Tombstone High School
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