Travis Scott
Vail
Summary
Customer service professional with extensive experience in the communication industry. Skilled in building rapport with clients and optimizing processes to enhance quality and speed. Committed to driving customer satisfaction and supporting organizational success through relationship development and partnership cultivation.
Overview
7
7
years of professional experience
Work History
Security Site Supervisor
Noble Knights Security
Tucson, AZ
06.2020 - 06.2022
- Led security team to uphold safety standards and ensure compliance with operational guidelines.
- Conducted regular site inspections to identify vulnerabilities and maintain safety standards.
- Coordinated with law enforcement agencies during incidents to strengthen site security measures.
- Managed team of security officers, overseeing scheduling and conducting performance evaluations.
- Facilitated training sessions for new security personnel on emergency response protocols and customer service standards.
- Analyzed staffing needs and established shift schedules to ensure optimal coverage and improve operational performance.
- Maintained accurate records of all security-related incidents with detailed accounts of occurrences.
- Managed removal of individuals who did not have authorization to be on-site from facility grounds.
Patrol Officer
Superior Protection Services
Tucson, AZ
06.2017 - 03.2020
- Conducted routine patrols to ensure safety and security of designated areas.
- Responded promptly to incidents, enforcing laws and regulations effectively.
- Engaged with community members to build trust and improve public relations.
- Collaborated with local law enforcement on investigations and incident responses.
- Documented incidents accurately in reports for record-keeping and follow-up actions.
- Identified potential security threats, recommending improvements to enhance safety measures.
- Prepared detailed reports documenting daily patrols, incidents encountered, and actions taken during shifts.
- Supervised daily security operations, ensuring compliance with protocols and procedures.
- Coordinated patrol schedules to optimize coverage and response times across assigned areas.
- Trained new officers on protocols, procedures, and emergency response techniques.
- Conducted regular training sessions for security personnel on emergency response and safety protocols.
- Evaluated staff performance regularly, providing mentorship and guidance to improve operational effectiveness.
- Elevated the quality of written reports documenting incidents or suspicious activities, ensuring accuracy and clarity for future reference or legal purposes.
Security Officer
Noble Knights Security
Camp Verde, AZ
08.2015 - 11.2017
- Monitored premises to ensure safety and security of personnel and property.
- Monitored premises to ensure safety and compliance with security protocols.
- Responded promptly to alarms and incidents, coordinating with law enforcement.
- Responded quickly to incidents and assessed active situations for security concerns.
- Responded to incidents and emergencies, implementing protocols for effective resolution.
- Identified vulnerabilities through routine patrols.
- Conducted regular inspections of facilities and identified potential security risks.
- Collaborated with law enforcement during investigations and reported suspicious activities.
- Prepared detailed incident reports to document findings and actions taken during shifts.
- Instructed junior officers on conflict resolution techniques.
- Evaluated operational efficiencies alongside management.
- Underwent and maintained firearms certification in compliance with state laws and organizational standards.
- Performed hourly patrols of building areas, parking lots and facility grounds.
- Performed comprehensive inspections of building and grounds to detect and evaluate potential issues.
- Performed routine inspections of security equipment to identify maintenance needs.
Education
High School Diploma -
Primera Alta High School
Green Valley, AZ12-2001
Skills
- Security training
- Risk analysis
- Issue resolution
- Complaint resolution
- Customer service
- Call center experience
- Computer proficiency
- Data entry
- Critical thinking
- Active listening
- Relationship building
- Conflict resolution
Timeline
Security Site Supervisor
Noble Knights Security
06.2020 - 06.2022
Patrol Officer
Superior Protection Services
06.2017 - 03.2020
Security Officer
Noble Knights Security
08.2015 - 11.2017
High School Diploma -
Primera Alta High School