Trayshauna Bolton
Phoenix
Summary
Critical thinking employee with excellent time management skills. Dedicated problem-solver adept at remaining calm under pressure. Effective ramp agent using top-notch skills in time management and organization.
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
12
12
years of professional experience
2008
2008
years of post-secondary education
Work History
Ramp Agent
Swissport USA
Phoenix
11.2025 - Current
- Loaded and unloaded baggage from aircraft in a timely manner.
- Operated ground service equipment to support aircraft operations.
- Assisted in directing aircraft during arrival and departure procedures.
- Conducted safety checks on equipment and work areas regularly.
- Collaborated with team members to ensure efficient ramp operations.
- Communicated effectively with flight crews regarding baggage handling needs.
Customer Service Representative
Amazon
Phoenix
01.2021 - 08.2025
- Managed customer inquiries through phone, chat, and email channels.
- Resolved order issues by coordinating with warehouse and fulfillment teams.
- Assisted customers with returns, refunds, and exchanges efficiently.
Customer Service Representative Team Lead
Chase Bank
Tempe
07.2016 - 09.2020
- Led customer service team to enhance service delivery and operational efficiency.
- Trained new representatives on company policies and customer handling techniques.
- Resolved complex customer inquiries and escalated issues as necessary.
Cashier Team Lead
Ross Dress for Less
Phoenix
01.2014 - 06.2015
- Supervised cashier team, ensuring smooth operations during peak hours.
- Trained new cashiers on register procedures and customer service best practices.
- Managed cash handling processes, including balancing registers and preparing deposits.
Education
Associate of Science - Medical Laboratory Science
Brookline College
Tempe, AZ 05.2010 - 05.2012
Cortez High
Phoenix, AZSkills
- Loading procedures
- Ground support operations
- Safety inspections
- Team collaboration
- Customer service
- Customer relations
- Money handling
- High-energy attitude
- Problem resolution
- Technical support
Timeline
Ramp Agent
Swissport USA
11.2025 - Current
Customer Service Representative
Amazon
01.2021 - 08.2025
Customer Service Representative Team Lead
Chase Bank
07.2016 - 09.2020
Cashier Team Lead
Ross Dress for Less
01.2014 - 06.2015
Associate of Science - Medical Laboratory Science
Brookline College
05.2010 - 05.2012
Cortez High