Trent James

• Handled customer inquiries and suggestions courteously and professionally.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Assisted with tagging bags and rerouting flights to get our passengers to their destination in the fastest manner.
• Researched lost bags and compensated passengers appropriately.
• Updated account information to maintain customer records.
• Clarified customer issues and determined root cause of problems to resolve product or service complaints.
• Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.

• Worked in call center environment handling automatically dialed outbound call and inbound calls
• Analyzed customer financial records to determine appropriate payment plan.
• Verified compliance with relevant laws, regulations and best practices related to customer account management.
• Negotiated payment plans with customers to prevent accounts from entering collections.
• Recognized as top agent in June 2022

- Managed sales and service through people and processes
- Regularly delegates staff to specific job duties for the day including directing drivers on pick-ups, cleaning staff, car returns and rental escorts
- Priorities tasks by sense of urgency, creating a detailed plan of action for the day
- Developing Management Trainees to get them to be management
- Customer Service was our way of life

-Helped control overhead and minimized company loss