TREVOR KUHLES
Phoenix
Summary
Professional with robust background in fraud detection and prevention. Skilled in analyzing data, conducting thorough investigations, and utilizing advanced tools to uncover fraudulent activities. Strong focus on teamwork and achieving outcomes, adapting seamlessly to evolving demands. Known for integrity, critical thinking, and effective communication.
Overview
7
7
years of professional experience
Work History
Fraud Investigator
Carvana
08.2024 - Current
- Provided exceptional customer service to clients affected by fraudulent activities, addressing their concerns while maintaining compliance with regulatory guidelines.
- Identified potential risks by conducting thorough investigations and analyzing transaction patterns.
- Collaborated with law enforcement agencies to resolve complex fraud cases, leading to successful prosecution of offenders.
Senior Associate - Treasury Operations
Carvana
10.2021 - 08.2024
- Managed 20+ assigned customer accounts pertaining to auto loans and auto returns
- Communicate actively via outbound calls with loan processors daily
- Collaborated with other departments such as legal to establish smooth implementation of operational processes and procedures.
- Identified and resolved complex issues by applying advanced analytical and troubleshooting strategies
Contract Rebuild Associate
Carvana
04.2021 - 10.2021
- Managed 50+ account pipeline using Jira as tracking tool of contract statuses including correcting contracts post-purchase if needed
- Maintained outstanding communication with lenders to assist with any payment backouts
- Maintained interdepartmental points of contact and assisted in creating standard operation procedures
Senior Registration Specialist
Carvana
01.2018 - 04.2021
- Led and coached a team of 15-20 employees within Title & Registration department
- Resolved escalated and rejected customer applications regarding vehicle purchase(s)
- Mastered 48 individual state title and registration laws
- Audited vehicle registration packet submissions to vendors and track DMV activity to completion of plate issuance
- Maintained strict submission/error rate metrics
Education
Bachelor of Arts - Business Administration
Arizona State University
Tempe, AZSkills
- Fraud detection/prevention
- Transaction review
- Knowledge in SQL
- Worked in Stripe
- Problem-solving
- Time management
- Attention to detail
- Self Starter
- Multitasking
Accomplishments
- Successfully located and rejected a 46 person fraud ring resulting in about $1.8 million in bad finance deals stopped
- Contributed in preventing $164 million worth of fraud in 2024
- Consistently hitting and exceeding monthly goals and metrics
Timeline
Fraud Investigator
Carvana
08.2024 - Current
Senior Associate - Treasury Operations
Carvana
10.2021 - 08.2024
Contract Rebuild Associate
Carvana
04.2021 - 10.2021
Senior Registration Specialist
Carvana
01.2018 - 04.2021
Bachelor of Arts - Business Administration
Arizona State University
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