Treyson DeWitt
Mesa
Summary
Technology-inclined professional possesses strong troubleshooting capabilities and customer-oriented attitude. Experienced in providing network and software support to users and developing and implementing technical solutions. Adept at analyzing system performance and security to drive optimal user experience.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Lead IT Technician
Education at Work
02.2026 - Current
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Created user accounts and assigned permissions.
- Diagnosed and troubleshot hardware, software and network issues.
- Trained new IT technicians, ensuring efficient dissemination of knowledge and skills.
IT Technician
Education at Work
08.2024 - 02.2026
- Installed and configured hardware, software, systems, networks, printers, and scanners.
- Maintained user accounts in Active Directory and Exchange Server environments.
- Troubleshot system issues related to network connectivity, software installation and configuration, printing.
- Assisted with the deployment of new applications and updates to existing applications.
Outbound Phone Transfer Agent
Education at Work
08.2023 - 08.2024
- Resolved customer complaints in a professional manner while maintaining high levels of customer service.
- Maintained a proactive approach in contacting customers and achieved positive outcomes with phone transfers.
- Managed multiple tasks simultaneously while adhering to strict deadlines.
Assistant Manager
Little Caesars
06.2021 - 07.2023
- Created reports on sales trends, inventory levels, and financial data.
- Resolved conflicts between team members in an effective manner.
- Supervised daily operations including scheduling shifts, assigning duties.
- Managed customer service inquiries and complaints in a timely manner.
Contracted Worker
Americopy
03.2020 - 06.2021
- Loaded and unloaded materials onto or from pallets, trucks, or other vehicles using a forklift.
- Transported heavy items from one location to another using hand trucks or carts.
- Worked with team members to ensure efficient workflow throughout the day.
Education
Bachelor of Science - Information Technology
Arizona State University
Tempe, AZ05-2026
High School Diploma -
Highland High School
Gilbert, AZ05-2023
Skills
- Customer support
- JavaScript programming
- Customer service
- UNIX shell scripting
- Troubleshooting and Diagnostics
- System administration
- Information security
- User training
Certification
CompTIA Security + (Expected August 2026)
Certified Cloud Practitioner (Expected August 2026)
References
References available upon request.
Timeline
Lead IT Technician
Education at Work
02.2026 - Current
IT Technician
Education at Work
08.2024 - 02.2026
Outbound Phone Transfer Agent
Education at Work
08.2023 - 08.2024
Assistant Manager
Little Caesars
06.2021 - 07.2023
Contracted Worker
Americopy
03.2020 - 06.2021
Bachelor of Science - Information Technology
Arizona State University
High School Diploma -
Highland High School