Tri Thanh Nguyen
Mesa
Summary
Customer-focused professional with 3+ years of experience in healthcare, insurance, and retail roles. Licensed in Health, Life, and P&C Insurance. Skilled in communication, problem solving, and documentation. Praised for professionalism, patience, and adaptability. Currently studying for CompTIA A+ Certification to transition into IT support roles.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Independent Health Insurance Agent
US Health Advisors
07.2024 - 01.2025
- Guided clients through ACA insurance options via phone and follow-up outreach.
- Managed renewals and profile updates while ensuring compliance and accuracy.
- Earned praise for professionalism and customer-first communication style.
Automotive Sales Representative
Bell Honda
05.2024 - 07.2024
- Reached out to prospective buyers using CRM tools and tracked engagement.
- Delivered personalized product pitches and guided buyers through financing.
- Documented activity thoroughly and supported onboarding with internal teams.
Insurance Sales Representative
Afni Call Center
09.2023 - 05.2024
- Assessed client needs and matched them to insurance plans and providers.
- Maintained records, followed compliance standards, and supported client education.
- Built strong client rapport and received positive feedback on clarity and care.
Education
Bachelor of Science - Information Technology
ASU
Tempe, AZSkills
- Customer Support & Phone Etiquette
- Data Entry & Records Management
- HIPAA / Insurance Compliance
- Clear Communication & Empathy
Certification
- CompTIA A+ Certification (In Progress, 2025)
- Health and Life Insurance Licenses (Currently Active in 16 states)
- Property and Casualty Insurance Licenses (Currently Active in over 18 states)
Timeline
Independent Health Insurance Agent
US Health Advisors
07.2024 - 01.2025
Automotive Sales Representative
Bell Honda
05.2024 - 07.2024
Insurance Sales Representative
Afni Call Center
09.2023 - 05.2024
Bachelor of Science - Information Technology
ASU
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