Tricia Contreras
Phoenix
Summary
Professional with a rich background in customer service and administrative support, bringing a strong focus on effective communication and organizational skills. Known for fostering team collaboration, adaptability, and ensuring reliable results in fast-paced environments. Expertise includes managing schedules, handling client inquiries, and maintaining records with precision. Respected for positive attitude, dependability, and commitment to enhancing operational efficiency.
Overview
10
10
years of professional experience
Work History
Customer Support Specialist
AssistRx
Phoenix, AZ
08.2025 - 03.2026
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Collaborated with cross-functional teams to streamline processes and improve service delivery.
- Delivered exceptional customer service experiences by maintaining a positive attitude, active listening skills, and empathetic responses to customer concerns.
- Managed a high volume of inbound calls while maintaining excellent call quality standards and adhering to established procedures.
Customer Service Representative
Mutual of America
Phoenix, AZ
11.2023 - 06.2025
- Assisted customers with inquiries and resolved issues through effective communication.
- Managed customer accounts using CRM software to ensure accurate information.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Developed strong relationships with customers by providing personalized assistance and support.
Bilingual Customer Service Representative/Tech Assistant
Verdigris/matrix Res
Phoenix, USA
06.2022 - 03.2023
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Maintained and managed over 50 customer files and databases day.
- Educated customers about billing, payment processing and support policies and procedures.
- Gained customer trust by providing knowledgeable and accurate information in both English and Spanish.
- Discussed financial options with clients and provided informed suggestions.
- Processed customer requests for statements, ordering additional checks, and updating customer personal information in database.
Scheduler/Customer Service Specialist
Insync Staffing
03.2021 - 03.2022
- Company Overview: CSAA
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Maintained and managed over 50 customer files and databases daily.
- Started off with doing contact tracing for people with covid and vaccine scheduling.
- Moved to New Hire Lead position responsible for education and assisting new hires with their responsibilities.
- CSAA
CUSTOMER SERVICE REP
DISCOVER
12.2018 - 04.2019
- Assisted customers by phone at busy call center.
- Problem solved and assisted customers with credit/debit card problems or questions with services or accounts.
- Maintained customer confidentiality and security.
Reception Desk/Customer Service Representative Specialist
PSCU
Phoenix, USA
05.2016 - 11.2018
- Exhibited high energy and professionalism when dealing with customers.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Cross-trained and provided backup support for organizational leadership.
- Responded proactively and positively to rapid change.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
Education
G.E.D -
FRANK X GORDON ADULT SCHOOL
Glendale, AZ11-2012
Skills
- Problem-solving
- Computer skills
- Interpersonal skills
- Attention to Detail
- Time management
- Accuracy
- Research and data collection
- Data entry
- Client education
- CRM software
Languages
Spanish
Professional
Timeline
Customer Support Specialist
AssistRx
08.2025 - 03.2026
Customer Service Representative
Mutual of America
11.2023 - 06.2025
Bilingual Customer Service Representative/Tech Assistant
Verdigris/matrix Res
06.2022 - 03.2023
Scheduler/Customer Service Specialist
Insync Staffing
03.2021 - 03.2022
CUSTOMER SERVICE REP
DISCOVER
12.2018 - 04.2019
Reception Desk/Customer Service Representative Specialist
PSCU
05.2016 - 11.2018
G.E.D -
FRANK X GORDON ADULT SCHOOL