Tricia Joachim
Glendale
Summary
Results-driven individual with a solid track record in delivering quality work. Known for excellent communication and teamwork abilities, with a commitment to achieving company goals and delivering exceptional service. Passionate about continuous learning and professional development.
Overview
9
9
years of professional experience
Work History
Payroll Specialist
Paychex Inc
Glendale
07.2020 - Current
- Processed new employee paperwork and entered information into payroll system.
- Prepared quarterly reports for government agencies such as 941s, W-2s, 1099s.
- Responded to employee inquiries regarding payroll and timekeeping.
- Tracked employee vacation, personal and sick leave earnings and use.
- Assisted employees with payroll-related inquiries, providing clear and concise information.
- Handled the setup and validation of direct deposit instructions for employees.
- Managed payroll processing for hundreds of employees, ensuring accurate calculation of wages, bonuses, and deductions.
- Voided checks and issued stop payment orders to correct payroll discrepancies.
Retention Specialist
Cox Communications
Glendale
08.2018 - 05.2020
- Identified potential risks associated with retaining existing customers and developed action plans accordingly.
- Managed communication with at-risk customers, negotiating solutions to retain their business.
- Conferred with customers to take or enter orders, cancel accounts and gather details of complaints.
- Oversaw the implementation of loyalty programs designed to reward and retain high-value customers.
Customer Retention Specialist
Century Link Communications
Glendale
02.2016 - 06.2018
- Managed database of existing customers, including contact information and account details.
- Identified at-risk accounts through data analysis and initiated appropriate action plans to prevent attrition.
- Strengthened customer retention by offering discount options.
- Persuaded customers to retain services by offering discounts and special promotions on products and services.
- Provided customer service support to retain customers and address any inquiries or complaints.
Education
Vocation - Bookkeeping
Job Corps
Tucson, AZ01-2002
Some College (No Degree) - Accounting And Finance
Solano Community College
Fairfield, CASkills
- Payroll processing
- Customer service
- Multitasking
- Problem-solving
Timeline
Payroll Specialist
Paychex Inc
07.2020 - Current
Retention Specialist
Cox Communications
08.2018 - 05.2020
Customer Retention Specialist
Century Link Communications
02.2016 - 06.2018
Vocation - Bookkeeping
Job Corps
Some College (No Degree) - Accounting And Finance
Solano Community College