Work Preference
Summary
Overview
Work History
Education
Skills
Timeline
Personal Information
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Open To Work

Trie McDonald

Yuma

Work Preference

Job Search Status

Open to work
Desired start date: Immediately

Desired Job Title

IT Support SpecialistLevel 1 Helpdesk Agent

Work Type

Full TimePart TimeContract WorkGig WorkConsultingVolunteerSeasonal Work

Location Preference

On-SiteRemoteHybrid
Location: Yuma, AZ
Open to relocation: Yes

Salary Range

$45000/yr - $200000/yr

Summary

Detail-oriented IT support specialist with over 2 years of hands-on experience in technical troubleshooting, customer service, and network configuration. Skilled in hardware diagnostics, Active Directory, and SaaS environments. Currently pursuing an Associate's degree in Computer Science, I excel at delivering reliable solutions and building strong client relationships in dynamic IT settings.

Overview

19
19
years of professional experience

Work History

Driver

Lyft & Uber
Yuma
03.2024 - Current
  • Provided safe and timely transportation for passengers throughout the Yuma area
  • Maintained high customer satisfaction through clear communication and courteous service
  • Managed scheduling and route planning to maximize efficiency and minimize wait times
  • Utilized mobile apps for navigation, ride management, and customer communication
  • Resolved customer concerns and handled feedback to ensure positive experiences

IT Support Specialist

Right Now Towing
Yuma
03.2022 - 06.2024
  • Provided technical support to end users, troubleshooting hardware and software issues.
  • Installed, configured, and maintained computer systems and peripherals.
  • Collaborated with cross-functional teams to implement new technology solutions.
  • Performed regular system updates and patches to ensure optimal performance and security.
  • Collaborated with vendors for procurement of IT equipment at competitive prices while maintaining quality standards
  • Configured network devices such as routers, switches, and firewalls for optimal performance
  • Assisted in installing and configuring computer systems for new employees.
  • Conducted regular system checks to identify potential issues and ensure functionality.
  • Educated staff on best practices for software usage and cybersecurity awareness.
  • Used remote login tools to assist clients with technical and product questions.
  • Assisted customers with various types of technical issues via email, live chat, and telephone.
  • Delivered remote assistance for technical issues using screen sharing, mouse and keyboard control and other tools.
  • Demonstrated advanced product knowledge to solve customer issues.

Telemarketer

NCO
Yuma
04.2007 - 09.2007
  • Made sales calls and maintained professional conduct on the phone.
  • Handled customer interactions with kindness and professionalism.
  • Applied training skills and tools to achieve sales goals.

Education

Associate's degree - Computer Information Systems

Arizona Western College
Yuma, AZ
01.2025 - current

Google AI Professional Certificate - Google AI

Coursera
Yuma, AZ
01.2026 - 03.2026

Google IT Support Professional Certificate -

Coursera
Yuma, AZ
11.2025 - 03.2026

Skills

  • Task prioritization
  • Decision making
  • Hardware diagnostics
  • Customer support
  • Operating systems
  • Project stakeholder communication
  • Appointment scheduling
  • Computer hardware
  • Computer hardware installation and maintenance
  • Productivity software
  • Technical support
  • Active Directory management
  • Firewall
  • Phone inquiries
  • Desktop troubleshooting support
  • Windows
  • Written communication
  • Live chat
  • Phone etiquette
  • Effective communication
  • Google Workspace
  • Customer support ticket management
  • Operating systems (Windows, Linux, macOS)
  • DHCP
  • Data entry
  • Quantitative analysis
  • Communication skills
  • Networking fundamentals
  • Computer skills
  • DNS
  • SaaS
  • Computer literacy
  • Customer service
  • Computer science
  • Google Workspace support
  • Problem solving in high-pressure situations
  • Hardware and software troubleshooting
  • Network device configuration

Timeline

Google AI Professional Certificate - Google AI

Coursera
01.2026 - 03.2026

Google IT Support Professional Certificate -

Coursera
11.2025 - 03.2026

Associate's degree - Computer Information Systems

Arizona Western College
01.2025 - current

Driver

Lyft & Uber
03.2024 - Current

IT Support Specialist

Right Now Towing
03.2022 - 06.2024

Telemarketer

NCO
04.2007 - 09.2007

Personal Information

  • Willing To Relocate: Anywhere
  • Authorized To Work: US for any employer

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Trie McDonald