Trinity Markham
Phoenix,AZ
Summary
Years of experience in client relationship management, problem-solving, and sales in the financial services industry. Seeking to leverage strong communication, organizational, and customer service skills to transition into the healthcare industry. Motivated to provide expertise in compliance, confidentiality, and client needs to improve patient experience and support healthcare providers.
Overview
3
3
years of professional experience
Work History
ACCOUNT MANAGER
DISCOVER CARD
08.2022 - Current
- Cultivated strong client relationships through proactive communication and problem-solving techniques.
- Addressed customer complaints and provided satisfactory solutions.
- Provided product information to customers that aligned with customer needs to boost satisfaction.
- Fast-paced independent work from home position with daily team communication.
- Utilized CRM software to navigate multiple computer systems, applications, and search tools to find information.
- Assisted customers with billing problems or issues regarding account status.
- Eager to apply knowledge of compliance, confidentiality, and client needs to improve patient experience and support providers.
- Data Analysis & Reporting: worked with data, reports, and metrics such as performance KPIs.
- Provided exceptional service to over 2000 clients monthly, ensuring customer satisfaction and retention by addressing inquiries and resolving concerns promptly.
BARISTA
HANAI
04.2022 - 07.2022
- Pleasantly interacted with customers during hectic periods to promote a fun, positive environment.
- Created various hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Controlled line and crowd with quick, efficient service.
- Maintained regular and consistent attendance and punctuality.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Learned every item (on the menu and numerous off-label drinks to meet all customer needs.
SHIFT LEADER
FIREHOUSE SUBS
02.2022 - 06.2022
- Trained new employees and delegated daily tasks and responsibilities.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets.
- Managed Inventory, monitored usage, and provided an accurate count of supplies.
Education
BACHELOR OF SCIENCE (B.S.) - PSYCHOLOGY
ARIZONA STATE UNIVERSITY
Tempe, AZ05.2026
HIGH SCHOOL DIPLOMA - US
CESAR CHAVEZ HIGH SCHOOL
Laveen, AZ05.2022
Skills
- Call Center Operations
- Managing Multiple Applications
- Learning Ability
- Customer Transactions
- Hospitality and Professionalism
- Coordinating Orders
- Safe Work Practices
- Exceptional Customer Service
- Time Management
- Work From Home Experience
- Compliance Training
Timeline
ACCOUNT MANAGER
DISCOVER CARD
08.2022 - Current
BARISTA
HANAI
04.2022 - 07.2022
SHIFT LEADER
FIREHOUSE SUBS
02.2022 - 06.2022
BACHELOR OF SCIENCE (B.S.) - PSYCHOLOGY
ARIZONA STATE UNIVERSITY
HIGH SCHOOL DIPLOMA - US
CESAR CHAVEZ HIGH SCHOOL
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