TRISHAWNA BUFORD
Phoenix
Summary
Motivated Customer Service Representative with over 2 years' retail experience in fast-paced, team-based environment. Driven and proven successful at achieving established targets and team goals. Results-oriented Customer Service Professional who excels at uncovering Customer needs, finding solutions and handling objections. Top performer with a consistent track record of meeting and exceeding goals.
Overview
6
6
years of professional experience
Work History
Security Officer
Allied Universal Security Services
Phoenix, AZ
02.2024 - 12.2024
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Monitored and authorized entrance and departure of vehicles, cargo trucks, and visitors.
Area Supervisor
Ross Dress For Less
Phoenix, AZ
08.2022 - 01.2024
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Conducted routine inspections to check quality and compliance with established specifications.
- Planned sequence of operations and established schedule.
- Determined performance benchmarks and completed ongoing evaluation of employee work.
- Prepared, calibrated, and monitored production levels to achieve targets.
- Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
- Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
- Trained team members in successful strategies to meet operational and sales targets.
- Educated staff on strategies for handling difficult customers and challenging situations.
Uber Partner
Uber
Phoenix, AZ
01.2022 - 08.2022
- Cleaned and sanitized rideshare vehicle to avoid germ and infection spread.
- Picked up riders at designated locations and greeted upon vehicle entry.
- Placed safety as top priority for rides and followed community guidelines for engaging emergency personnel.
- Used GPS to determine fastest route to destinations in order to save riders money and maximize availability.
Unemployed
Unemployed
04.2021 - 12.2021
Fraud Prevention Representative
PSCU
08.2020 - 04.2021
- Analyzed large amounts of data to find patterns of fraud and anomalies.
- Provided exemplary level of customer service to all individuals, including clients and company personnel.
- Contacted over 60 customers directly to notify of fraudulent activity and minimize impacts.
- Reviewed reports and individual transactions which appeared suspicious to uncover possible fraudulent activity.
- Summarized all key information regarding investigation into detailed report for delivery to client.
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
- Investigated cases of insurance and credit card fraud, which involved upwards of $6000 per case
Customer Service Agent
Synergy
09.2019 - 08.2020
- Facilitated communications through management of inbound and outbound customer calls.
- Resolved over 60 customer issues per shift by researching and exploring answers, implementing solutions and escalating unresolved problems to upper management.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Customer Service Representative
U Haul Co
11.2018 - 07.2019
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to over 50 internal and external customers.
- Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
Education
High School Diploma -
Modesto High School
Modesto, CA06.2007
Skills
- Multi-line phone talent
- Goal-oriented
- Dispatching field personnel
- Data entry
- Maintaining call metrics
- Call center transactions
- Gathering information
- Answering questions
- Customer service
- Cash handling and management
- Merchandising
Additional Information
- Additional Information Achievements/Awards List employment, academic or other achievements List employment, academic or other achievements List employment, academic or other achievements
Timeline
Security Officer
Allied Universal Security Services
02.2024 - 12.2024
Area Supervisor
Ross Dress For Less
08.2022 - 01.2024
Uber Partner
Uber
01.2022 - 08.2022
Unemployed
Unemployed
04.2021 - 12.2021
Fraud Prevention Representative
PSCU
08.2020 - 04.2021
Customer Service Agent
Synergy
09.2019 - 08.2020
Customer Service Representative
U Haul Co
11.2018 - 07.2019
High School Diploma -
Modesto High School