Tristan Latog
Gilbert
Summary
Dynamic and customer-focused professional with experience at Lucky Strike Entertainment, excelling in guest services and complaint resolution. Proven ability to enhance customer satisfaction through effective communication and leadership. Proficient in cash handling and Microsoft Excel, I thrive in fast-paced environments, ensuring operational excellence and a welcoming atmosphere for all guests.
Overview
1
1
year of professional experience
Work History
Amusement Attendant
Lucky Strike Entertainment
04.2025 - Current
- Guided guests in navigating entertainment options and amenities for enhanced enjoyment.
- Operated various gaming machines to ensure smooth guest experiences.
- Delivered prompt responses to guest inquiries, fostering a positive customer experience.
- Greeted customers, answered their questions and provided them with assistance.
- Ensured cleanliness and organization throughout the entertainment venue to promote a welcoming atmosphere.
- Stocked supplies and equipment for operational readiness throughout shifts.
- Eliminated safety hazards, removed soiled items, and collected trash from customer areas.
- Resolved customer issues to maintain high standards of customer satisfaction.
Team Member
Tropical Smoothie Café
12.2024 - 03.2025
- Assisted customers with menu selections, offering tailored recommendations to enhance their dining experience.
- Collaborated with team members during peak hours to provide timely service and support overall café operations.
- Operated cash register, processed transactions, and handled customer payments accurately.
- Maintained cleanliness and organization of café environment to enhance customer experience and comply with health standards.
- Prepared smoothies and food items following company recipes and standards.
- Followed health and safety guidelines to ensure food quality and customer safety.
- Cleaned and organized work area during shifts to ensure efficiency.
- Restocked supplies and ingredients regularly to ensure smooth operations.
- Participated in training new team members on café procedures and best practices.
Education
Bachelor's Degree - Business Data Analytics, Data Science
Arizona State University
Tempe, AZ05-2029
High school or equivalent -
Highland High School
Gilbert, AZ05-2025
Skills
- Guest services
- Complaint resolution
- Customer service
- Customer communication
- Cash handling
- Microsoft Excel
- SQL experience
- Leadership
- Communication skills
- Interpersonal skills
- Quick learner
- Customer service
References
Available upon request
Extracurricular Activities
Highland High School Marching Band, 2022, Saxophone, 2023, Saxophone Section Leader, 2024, Saxophone Section Leader Highland High School Band Program, Concert Band, 2021, 2022, 2023, 2024, 2025, Jazz Band, 2023, 2024, 2025 AP Physics Club, founding member, 2024, 2025
Volunteer Experience
- Highland High School Jazz Festival, 03/31/23, 04/02/23, Checked in musical groups and performers on arrival, Sold concessions to audience and musicians, Provided information for visiting musicians
- Highland High School Jazz Festival, 03/27/24, 03/28/24, Checked in musical groups and performers on arrival, Sold concessions to audience and musicians, Provided information for visiting musicians
- Feed My Starving Children May 2025
Awards
- Golden Scholar Award Recipient: Grades 4-12th
Timeline
Amusement Attendant
Lucky Strike Entertainment
04.2025 - Current
Team Member
Tropical Smoothie Café
12.2024 - 03.2025
Bachelor's Degree - Business Data Analytics, Data Science
Arizona State University
High school or equivalent -
Highland High School