Tristan Rock
Phoenix
Summary
Accomplished Sales Manager with a focus on customer retention and sales forecasting. Known for strong team leadership and performance measurement skills, ready to leverage expertise to drive growth and enhance customer relationships.
Overview
10
10
years of professional experience
Work History
Business Retention Specialist
Comcast
Phoenix
01.2026 - Current
- Resolved service issues for customers, contributing to retention efforts.
- Engaged with customers to identify needs and provide tailored solutions.
- Utilized CRM systems to document customer interactions and follow-ups.
- Reconnected with former customers through outreach calls to gather feedback and identify potential re-engagement opportunities.
- Trained on products and services to provide accurate information to clients.
- Maintained detailed records of customer interactions for future reference.
- Tracked customer data and monitored retention rates using Salesforce CRM to inform retention strategies.
Multi-Unit Manager
Victra Verizon
Multiple locations
03.2024 - 01.2026
- Oversaw daily operations across multiple retail locations.
- Developed and implemented training programs for new staff members.
- Managed inventory control and supply chain logistics effectively.
- Evaluated team performance and provided constructive feedback regularly.
- Streamlined communication between store managers and corporate leadership to enhance operational alignment.
- Analyzed sales data to identify trends and areas for improvement.
- Launched employee motivation programs that fostered improved morale and engagement across all locations.
Retail Sales Manager
T.S mobility
Marlton
07.2020 - 01.2024
- Led daily retail operations and managed team performance in a fast-paced environment.
- Trained and mentored staff on effective sales techniques and customer service standards to enhance team performance.
- Monitored inventory levels and coordinated restocking efforts with suppliers.
- Analyzed sales data to identify trends and inform decision-making processes.
- Fostered positive customer relationships through effective communication and service initiatives.
- Ensured customer satisfaction by handling inquiries, complaints, and returns professionally.
- Increased store sales by cross-selling complementary items.
- Motivated sales through development and implementation of incentives and reward programs, reinforcing successful sales practices.
- Led employee performance evaluations and rewarded top performers to retain quality personnel.
Sales Manager
Wireless Choice
Avenel
07.2016 - 03.2020
- Led sales team to develop strategic plans for market growth.
- Achieved market share growth through targeted team training and development initiatives.
- Trained and mentored staff on sales techniques and product knowledge to enhance team capabilities.
- Managed daily operations of sales department, including supervision of staff members.
- Conducted performance reviews to align team goals with company objectives and drive accountability.
- Conducted regular meetings with staff members to review goals and objectives for the quarter and year.
- Managed inventory and ensured product availability for optimal customer experience.
- Supported sales team members to drive growth and development.
- Assisted senior management in developing long-term strategic goals for the company's growth.
Skills
- Customer retention
- Retention strategies
- Customer insights
- Customer feedback
- CRM utilization
- Sales forecasting
- Data analysis
- Competitive analysis
- Performance measurement
- Documentation and recordkeeping
- Team leadership
- Staff training
- Product training
- Decision-making
- Conflict resolution
- Microsoft office
- Remote conferencing and communication
Accomplishments
- Top Performer Award May 2024
- Top Performer Award November 2024
- Top Performer Award December 2024
- Top Performer Award October 2022
Timeline
Business Retention Specialist
Comcast
01.2026 - Current
Multi-Unit Manager
Victra Verizon
03.2024 - 01.2026
Retail Sales Manager
T.S mobility
07.2020 - 01.2024
Sales Manager
Wireless Choice
07.2016 - 03.2020