TROY LUNA
Phoenix
Summary
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
2021
2021
years of professional experience
Work History
Technician
UBreakiFix
2024 - 2024
- Diagnosed and repaired electronic devices, ensuring high-quality service and customer satisfaction.
- Managed inventory levels and ordered parts to maintain operational efficiency.
- Collaborated with team members to streamline repair workflows and reduce turnaround times.
- Provided technical support to customers, enhancing overall user experience and loyalty.
- Completed complex repairs quickly by leveraging strong diagnostic skills and attention to detail.
- Actively participated in continuous learning initiatives to stay updated on industry trends and advancements in technology.
- Implemented best practices for troubleshooting issues in smartphones and computers.
In-Home Expert
Asurion / AT&T
01.2021 - 2024
- Deliver in-home device setup, replacement, and smart home services.
- Provide hands-on tech support, ensuring 5-star customer satisfaction.
- Meet and exceed sales goals through product knowledge and upselling.
- Drive customer loyalty by building trust and providing personalized solutions.
- Worked flexible hours across night, weekend, and holiday shifts.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
Tech Coach
Asurion / AT&T
01.2020 - 01.2021
- Trained and coached store teams to hit key performance metrics.
- Troubleshot customer device issues and provided hands-on repair support.
- Collaborated with store leadership to improve customer experience and increase sales.
In-Store Advocate
Asurion / AT&T
01.2019 - 01.2020
- Traveled to multiple retail markets to help with product knowledge to drive device insurance sales.
- Supported underperforming stores by delivering Quick in field coaching.
- Educated staff on protection plans, tech features, and customer engagement strategies.
- role playing
Tech Coach Rep
Sundance Office / Asurion
01.2016 - 01.2018
- Provided phone and remote technical support for device protection customers.
- Resolved tech issues, claims, and troubleshooting for mobile and connected devices.
- Diagnosed and resolved technical issues efficiently for diverse electronic devices.
Education
High School -
Washington High School
Phoenix, AZ01.2008
Skills
- White Glove Customer Service & Sales
- Team Leadership & Coaching
- Device Setup & Technical Support
- Problem Solving & Adaptability
- Product Knowledge: Mobile Devices, Accessories, Smart Home Tech
Timeline
In-Home Expert
Asurion / AT&T
01.2021 - 2024
Tech Coach
Asurion / AT&T
01.2020 - 01.2021
In-Store Advocate
Asurion / AT&T
01.2019 - 01.2020
Tech Coach Rep
Sundance Office / Asurion
01.2016 - 01.2018
Technician
UBreakiFix
2024 - 2024
High School -
Washington High School