Summary
Overview
Work History
Education
Skills
Additional Information
Certification
Timeline
Generic

Troy Parsley

Peoria

Summary

Dynamic operations manager with extensive experience in leading teams to exceed performance goals. Proven expertise in quality assurance and talent acquisition, driving process improvements and fostering strong customer relationships. Adept at coaching and developing staff, ensuring compliance with safety standards while enhancing productivity in high-pressure environments.

Overview

34
34
years of professional experience
1
1
Certification

Work History

Production Supervisor

Cactus Asphalt
03.2024 - 02.2025
  • Supervised a team of over 20 employees, ensuring efficient and accurate task completion.
  • Investigated customer complaints regarding product quality to identify and resolve issues.
  • Managed daily operations within budget constraints while consistently meeting deadlines.
  • Ensured adherence to safety regulations by all personnel in production areas.
  • Conducted regular quality checks throughout production to meet customer specifications.

Lead Supervisor for AZ

USIC Locating
06.2015 - 11.2023
  • Directed staff of 15 to over 30 technicians in high-pressure production environment.
  • Resolved customer and contractor complaints promptly and professionally.
  • Screened applications and conducted interviews to select qualified candidates.
  • Performed quality control audits to ensure compliance with standards.
  • Monitored staff performance, delivering constructive feedback and coaching.
  • Trained new hires on company policies, procedures, and operational processes.
  • Developed and implemented safety policies, procedures, and standards.
  • Collaborated with management teams to enhance strategies promoting safe work practices.

PHX Area Manager

ELM LOCATING
02.2012 - 06.2015
  • Coached a staff of 70+ Technicians in a Safety/Quality/Production-driven environment
  • Worked and met with Customers and Excavators daily, in both the field and office
  • Screen applications, recruit and interview selected potential candidates
  • Coordinate training for new hires as needed for the field
  • Conduct meetings with employees/staff on policies and procedures, as well as supporting employees so that can become successful in our industry.

Area Coordinator

USIC/Sprint Metro
03.2004 - 02.2012
  • Worked with excavators and performed damage investigations for several utility companies
  • Drew field sketches for engineering
  • Coordinated field crews and performed field inspections.

Area Supervisor

Young's Communication, Inc.
07.2003 - 03.2004
  • Guided a staff of over 25 employees (Field, Office, Liability, Quality, and Training) for all North Florida
  • Oversee multiple construction crews (directional bore, pipe, cable and finishing crews) as well as running equipment as needed (backhoe, mini excavator)
  • Made redline prints and other as build prints
  • Worked directly with utility companies such as JEA, Bright House (now Spectrum) and FiberNet.

Area Manager

Central Locating Service, LTD.
05.1991 - 07.2003
  • Supported 80 - 120 employees to ensure optimal productivity.
  • Monitored and evaluated district performance to ensure goals were met.
  • Oversaw the recruitment process for new staff members including interviewing and training.
  • Scheduled regular meetings with the teams to discuss objectives, performance metrics and customer feedback.
  • Investigated customer complaints promptly, identified root causes and implemented corrective actions.
  • Resolved conflicts between employees or customers in a professional manner.

District Claims Rep

Central Locating Service, LTD.
05.1991 - 07.2003
  • With Damage Prevention Companies changing contracts (STS & NO-Cuts)
  • Investigated, negotiated, and settled utility claims for the Volusia, Brevard, Indian River, St Lucie and Martin counties in FL.
  • Provided quality customer service to assigned, insured and claimants throughout claims process to deliver timely service to customers.

Head Craft (Supervisor)

NO-Cuts
05.1991 - 07.2003
  • With Damage Prevention Companies changing contracts (STS & NO-Cuts)
  • Directed and supervised team of 15 employees in daily operations.
  • Monitored employee productivity to provide constructive feedback and coaching.
  • Performed quality audits, trained personnel and performed damage investigations for several utility companies.

Locator

STS, LTD
05.1991 - 07.2003
  • With Damage Prevention Companies changing contracts (STS & NO-Cuts)
  • Worked productively in fast-moving work environment to process large volumes of claims.
  • Damage prevention of utility's underground facilities.
  • Performed damage investigations for several utility companies.

Education

High School Diploma -

Wade Christian Academy
Melbourne, FL

Some College (No Degree) -

Brevard Community College
Melbourne, FL

Skills

  • Operations management
  • Relationship management
  • Territory oversight
  • Cross-functional collaboration
  • Talent acquisition
  • Staff training
  • Quality assurance
  • Team development
  • Customer relationship management
  • Performance evaluation
  • Employee scheduling
  • Resource allocation
  • Process improvement
  • Safety management

Additional Information

With over 30 years of experience in the Excavating business, I can adapt to whatever the business brings. My daily responsibilities allow me to communicate, advise and instruct all personnel whether it is electronically or in person, with minimal supervision.

Certification

  • ADOT Certified
  • OSHA 10
  • Going to college for PM Certification

Timeline

Production Supervisor

Cactus Asphalt
03.2024 - 02.2025

Lead Supervisor for AZ

USIC Locating
06.2015 - 11.2023

PHX Area Manager

ELM LOCATING
02.2012 - 06.2015

Area Coordinator

USIC/Sprint Metro
03.2004 - 02.2012

Area Supervisor

Young's Communication, Inc.
07.2003 - 03.2004

Area Manager

Central Locating Service, LTD.
05.1991 - 07.2003

District Claims Rep

Central Locating Service, LTD.
05.1991 - 07.2003

Head Craft (Supervisor)

NO-Cuts
05.1991 - 07.2003

Locator

STS, LTD
05.1991 - 07.2003

High School Diploma -

Wade Christian Academy

Some College (No Degree) -

Brevard Community College

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Troy Parsley