TRUMAN NARLOCK
Phoenix
Summary
Started as an Ice Cream Scooper at 16 and quickly advanced to Shift Lead, managing operations and training staff. Later spent three years in hospitality, rising from Guest Service Agent to Operations Manager while supporting multiple departments. Earned an Elevate degree in Hospitality during this time.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Guest Service Agent - Operations Manager
Sonesta Select Phoenix Camelback
Phoenix
10.2022 - Current
- Coordinated guest services, including cashiering, billing, room assignments, and check-ins/outs, for high-volume groups, such as Alaska Airlines and Southwest Airlines.
- Optimized inventory and staffing schedules to ensure timely room readiness and smooth daily operations.
- Served as liaison between staff and management, strengthening communication and workflow.
- Developed SOPs, signage, and training resources to improve efficiency and compliance with audit standards.
- Managed payroll, purchase orders, and staffing actions while supporting new projects and meeting strict deadlines.
- Trained in OPERA-Cloud, TRANSCENDANT, EPRO, and Microsoft 365 (Word, PowerPoint, Excel).
Education
Graduate Certificate - Hospitality Administration And Management
American Hotel Lodging Association
Phoenix, AZ06-2025
Associate of General Studies -
Rogue Community College
Medford, OR06-2022
Skills
- Collaboration
- Efficiency
- Quality Control
- Integrity
- Relationship Building
- Resilience
Accomplishments
- Recognized with multiple Employee Excellence Awards for outstanding performance and reliability.
“Direct Supervisors from Current & Previous Roles
(more available upon request)
-
- Steve Queen, Assistant General Manager, Current, +1(360) 420-5871, sdqueen@me.com
- JoJo Martinez, Assistant General Manager, Former, +1(619) 471-7305, Joannamartinez25@icloud.com
- Baily Wright, Front Desk Supervisor, Former, +1(480) 612-7919
-
PERSONALITY
Proactive learner and collaborative team member who values diverse perspectives. I strive to support others, build strong connections, and lead by inspiring passion and trust rather than managing by authority.
Certification
- Hotel and Hospitality Industry Training and Education
Timeline
Guest Service Agent - Operations Manager
Sonesta Select Phoenix Camelback
10.2022 - Current
Graduate Certificate - Hospitality Administration And Management
American Hotel Lodging Association
Associate of General Studies -
Rogue Community College