Tughra Mehdiyeva
Baku
Summary
Highly skilled CRM Analyst with background in managing and interpreting customer data. Experience in designing, implementing, and maintaining CRM systems to improve business efficiency. Strengths include strong analytical skills, problem-solving abilities, and understanding of CRM software platforms. Past roles showcased ability to enhance customer relationships by analyzing touchpoints and improving customer interaction strategies based on insights gained from data analysis.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Junior CRM Analyst
COMPETO LLC
04.2024 - Current
- Segmented customer databases, and evaluated the effectiveness of marketing campaigns.
- Identified opportunities for improvement in CRM processes and systems.
- Establishing communication between the IT department and business owners to optimize telesales operations. communication and ensuring alignment to optimize workflows and achieve business goals.
- Managed the integration of new CRM technologies into existing business processes.
- Generated regular reports detailing usage metrics, sales figures.
- Gathered and organized data to analyze current industry trends.
- Analyzed sales funnel performance, and provided recommendations.
Business Analyst Intern, FinTech
COMPETO LLC
11.2023 - 03.2024
- Facilitated cross-departmental communication to ensure alignment and collaboration on the pilot project.
- Establishing a client database management system.
- Utilizing data for audience segmentation, creating target lists for telesales.
- Formulating and calculating product metrics, monitoring metrics, and generating sales and product reports.
- Partial management of the pilot project.
Education
BBA - Management
AZERBAIJAN STATE UNIVERSITY OF ECONOMICS
06-2023
Skills
- SQL
- Microsoft Office
- MIRO
- BPMN
- Python (Basic)
- Customer segmentation
- Customer retention strategies
- Attention to detail
- Business process improvement
- Decision-making
Certification
- DEVELOPIA ENGINEERING ACADEMY | Oracle 12C SQL
- Competo LLC, FinTech | Business Analyst Internship
Languages
Russian
First Language
Azerbaijani
Proficient (C2)
C2
English
Upper Intermediate (B2)
B2
Timeline
Junior CRM Analyst
COMPETO LLC
04.2024 - Current
Business Analyst Intern, FinTech
COMPETO LLC
11.2023 - 03.2024
- DEVELOPIA ENGINEERING ACADEMY | Oracle 12C SQL
- Competo LLC, FinTech | Business Analyst Internship
BBA - Management
AZERBAIJAN STATE UNIVERSITY OF ECONOMICS
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