Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic

Tunu Leiato

Phoenix,Az

Summary

HVAC professional with hands-on experience in maintaining and installing HVAC systems across diverse environments. Known for reliability, adaptability, and fostering productive team collaborations to meet project goals. Skilled in problem-solving, equipment handling, and maintaining high safety standards.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Delivery Driver

Amazon
06.2024 - 02.2025
  • Delivered packages to customer doorsteps and business offices.
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
  • Operated vehicle safely in highly congested areas with no traffic violations.
  • Maintained upbeat, positive attitude in busy, customer-focused environment.
  • Worked scheduled hours as required and took on available shifts during holidays and busy periods.
  • Managed customer inquiries and complaints in polite and professional manner.
  • Upheld high standards of professionalism while representing the company during interactions with customers, vendors, and other stakeholders.
  • Developed strong working knowledge of local traffic laws and regulations to facilitate smooth navigation on-the-job safely.
  • Exemplified commitment to teamwork by assisting fellow drivers with technical support or coverage during peak periods.

Data Entry Clerk

McKesson
10.2019 - 05.2024
  • Completed data entry tasks with accuracy and efficiency.
  • Followed established procedures to enter and process data correctly.
  • Organized, sorted, and checked input data against original documents.
  • Scanned documents and saved in database to keep records of essential organizational information.
  • Entered data into various computer systems accurately using Microsoft Office Suite.
  • Enhanced efficiency by performing high-volume data entry tasks, ensuring timely completion of medical reports.
  • Improved data accuracy by meticulously entering and updating patient information into electronic health records.
  • Collaborated with team members on quality control initiatives, implementing standardized practices for consistent data entry results across departments.
  • Streamlined workflow by collaborating with healthcare professionals to obtain missing or incomplete patient information.
  • Addressed discrepancies in data entry tasks promptly and accurately to maintain the overall quality of medical information.
  • Participated in ongoing training sessions to stay current on industry best practices for medical data entry procedures and software utilization.

Customer Service Representative

Farmers Insurance Group
04.2019 - 06.2019
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Managed high call volume while maintaining professionalism, empathy, and attention to detail in each interaction.
  • Processed policy updates and changes accurately, ensuring client needs were met in a timely manner.
  • Responded to customer requests for products, services, and company information.
  • Handled sensitive customer information with discretion, adhering to strict data privacy regulations at all times.
  • Enhanced customer satisfaction by addressing and resolving insurance-related inquiries and concerns.
  • Assisted clients in filing claims, coordinating with adjusters to expedite the process and secure fair settlements.
  • Processed insurance policy cancellations and renewals quickly to meet call time targets.

Electronics Sales Associate

Target
04.2018 - 01.2019
  • Increased customer satisfaction by providing knowledgeable assistance and personalized recommendations for electronics purchases.
  • Maintained a clean, organized, and visually appealing sales floor, ensuring an enjoyable shopping experience for customers.
  • Applied knowledge of electronics products to educate prospects and customers.
  • Served as a reliable resource for colleagues seeking assistance with challenging client inquiries or complex technical issues related to electronics products and services.
  • Utilized highly developed interpersonal and people skills to approach customers and engage in conversations.
  • Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
  • Conducted product demonstrations for customers, showcasing features and benefits while answering questions to facilitate informed purchasing decisions.
  • Handled customer inquiries and resolved issues promptly, demonstrating strong problem-solving skills and dedication to customer service excellence.
  • Developed rapport with repeat clients by remembering personal preferences and delivering consistently exceptional service experiences.
  • Greeted customers, helped locate merchandise, and suggested suitable options.

Blow Mold Operator

Western Container Corporation
11.2014 - 01.2018
  • Improved product quality with meticulous inspection, identifying and discarding defective items before packaging.
  • Consistently met or exceeded production goals by efficiently operating machinery and minimizing waste during production runs.
  • Participated in cross-functional meetings aimed at enhancing communication, collaboration, and continuous improvement among team members.
  • Conducted preventative maintenance checks on equipment regularly to prevent potential malfunctions or safety hazards.
  • Demonstrated flexibility in work assignments by quickly adapting to changes in production schedules or requirements.
  • Assisted in the development of standard operating procedures for blow molding processes, providing valuable input based on hands-on experience.
  • Reduced machine downtime for increased productivity by performing routine maintenance and troubleshooting issues promptly.
  • Analyzed test results, machine error messages and information to diagnose equipment problems.
  • Operated various types of blow molding machines proficiently, allowing for seamless rotation between different production lines as needed.
  • Kept an organized workspace free from clutter or debris, upholding cleanliness standards required within a manufacturing setting.
  • Served as a reliable and punctual team member, demonstrating a strong work ethic and commitment to achieving company objectives.

Education

High school or equivalent -

Rio Salado College
Phoenix, AZ
12-2014

HVAC Technology - HVAC

The Refrigeration School
Phoenix
08-2025

Skills

  • Data entry
  • Microsoft Word
  • Microsoft Excel
  • Accuracy and attention to detail
  • Time management
  • Customer Service-oriented
  • Independent worker
  • Problem-solving
  • Technical troubleshooting
  • Electrical wiring
  • System troubleshooting
  • HVAC and refrigeration systems
  • Heating systems
  • HVAC controls
  • Air conditioning
  • Soldering
  • Valid [AZ] driver's license
  • EPA regulations
  • Dedicated team player
  • Blueprint interpretation

Languages

English

Certification

EPA Section 608

Timeline

Delivery Driver

Amazon
06.2024 - 02.2025

Data Entry Clerk

McKesson
10.2019 - 05.2024

Customer Service Representative

Farmers Insurance Group
04.2019 - 06.2019

Electronics Sales Associate

Target
04.2018 - 01.2019

Blow Mold Operator

Western Container Corporation
11.2014 - 01.2018

High school or equivalent -

Rio Salado College

HVAC Technology - HVAC

The Refrigeration School

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Tunu Leiato