Turkana Safaraliyeva
Baku
Summary
Talented Executive Director offering proven background in business settings and driving organizational change at operational levels. Demonstrated leadership, planning and problem-solving abilities focused on delivering robust, performance-oriented strategies to meet current and expected demands.
Overview
18
18
years of professional experience
Work History
Executive Director
IST Services-Industrial Support and Training Services
Baku
02.2024 - Current
- Cultivated relationships with key stakeholders, including board members, donors, sponsors, partners, and community leaders.
- Provided oversight of all departments to ensure compliance with established policies and procedures.
- Recruited, trained, mentored, evaluated, coached, and managed staff members to ensure success in achieving their goals.
- Organized regular meetings with board members to discuss progress on initiatives and solicit feedback.
- Developed marketing strategies to promote the organization's mission throughout the community.
- Reviewed monthly financial statements for accuracy before presenting them for approval by the board of directors.
Deputy Director
IST Services-Industrial Support and Training Services
Baku
01.2021 - 02.2024
- Collaborated with other departments to identify areas for improvement and implement change.
- Ensured compliance with applicable laws and regulations regarding operations.
- Coordinated efforts between multiple departments to achieve desired results.
- Established relationships with external partners to expand services offered.
Business Development Manager
IST Services-Industrial Support and Training Services
Baku
12.2019 - 01.2021
- Conducted research on industry trends, competitor activities, and customer needs.
- Managed all aspects of client accounts including contract negotiations, project planning, budgeting, invoicing and payment processing.
- Developed strategic partnerships with vendors and suppliers to ensure cost efficiency.
- Established new customer accounts using negotiation and sales closing abilities.
Business Development Manager
SMART -Safety and Maritime Training
Baku
11.2017 - 12.2019
- Monitored competitors' activities, prices, products, services., in order to stay ahead of the competition.
- Identified potential clients, built relationships, and negotiated contracts.
- Analyzed customer feedback to identify areas for improvement in products and services offered.
- Researched target markets to understand the needs of current and potential customers.
- Provided training to sales staff on effective communication techniques when dealing with clients.
Executive Director
Baku City Academy
Baku
05.2017 - 11.2017
- Recruited, trained, mentored, evaluated, coached, and managed staff members to ensure success in achieving their goals.
- Provided oversight of all departments to ensure compliance with established policies and procedures.
- Developed marketing strategies to promote the organization's mission throughout the community.
Head of Trainings Department
GRBS GROUP OF COMPANIES
09.2013 - 01.2016
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Demonstrated leadership by making improvements to work processes and helping to train others.
- Planned and completed group projects, working smoothly with others.
- Assisted with customer requests and answered questions to improve satisfaction.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Exceeded customer satisfaction by finding creative solutions to problems.
Training Manager (Training Department)
GRBS GROUP OF COMPANIES
03.2013 - 09.2013
- Organized and coordinated training sessions for new employees.
- Developed training materials, including manuals, guides and handouts.
- Provided coaching and mentorship programs for staff members.
- Monitored progress of trainees through feedback from managers and supervisors.
- Managed budgeting process for training programs within the organization.
- Produced reports and maintained training documents to support training activities.
- Created testing and evaluation procedures to assess performance before, during and after training sessions.
Training Coordinator (Training Department)
GRBS GROUP OF COMPANIES
10.2012 - 03.2013
- Developed training materials and documents such as manuals, handouts, exercises and facilitator guides.
- Evaluated employee performance before, during, and after training sessions.
- Created post-training surveys to assess the quality of instruction received by participants.
- Analyzed current processes and procedures to identify areas for improvement through training initiatives.
- Prepared reports to track employee progress and recruitment needs for future training.
- Trained and developed departmental employees on software systems, platforms, health and safety regulations, courier protocols, inventory tracking system and database manager operations.
Customer Relationship and Marketing Manager
GRBS GROUP OF COMPANIES
01.2012 - 10.2012
- Dealing with course organizations
- Managing reports and annual audits, setting marketing research
- Awarding qualifications in ACCA, PMI, CIMA, NEBOSH
- Developed and implemented marketing plans for new products.
- Maintained relationships with key customers through regular communication.
- Created content for promotional materials, including brochures, flyers, and websites.
- Prepared and sent proposals to prospective clients.
Coordinator in Department of Languages
GRBS GROUP OF COMPANIES
05.2011 - 01.2012
- Prepared detailed expense reports for all departmental activities.
- Managed day-to-day operations of the department including scheduling tasks and assigning duties.
Marketing and Sales Manager
Caspian Navtel
05.2010 - 02.2011
- Sales of navigation equipment and setting out marketing plans
- Analyzed market trends to identify new opportunities for product development and expansion into new markets.
- Created marketing campaigns to promote products, services, and brand awareness.
- Created content such as press releases, website copy, blog posts, social media posts, email campaigns.
- Designed promotional materials such as flyers, brochures, catalogs, advertisements.
- Coordinated efforts between the Marketing Department and Sales Team in order to maximize revenue potential from each sale opportunity.
Sales Manager
Caspian Energy
06.2009 - 05.2010
- Created and presented monthly reports to management on sales performance.
- Managed daily operations of sales department, including supervision of staff members.
- Trained, coached, and mentored junior sales personnel to ensure success in their roles.
- Conducted regular meetings with staff members to review goals and objectives for the quarter and year.
- Researched potential customers using various sources such as public records, web searches.
- Established relationships with key clients, while maintaining existing customer base.
- Developed sales plans, goals, strategies and objectives to achieve team goals and revenue objectives.
- Analyzed business and sales targets using critical problem-solving skills.
Junior Receptionist
Crescent Beach Hotel
02.2008 - 09.2009
- Greeted clients and visitors in a friendly and professional manner.
- Ensured the reception area was kept neat and tidy at all times.
- Answered incoming calls, took messages, and transferred calls to appropriate personnel.
- Created documents such as letters, memos, faxes. using MS Office applications like Word and Excel.
- Served visitors by greeting, welcoming and directing to appropriate personnel.
Sales Coordinator
My Dollar Store
02.2006 - 11.2007
- Assessment of the products
- Coordinating the advertising campaigns
- Establishing sales objectives and adjusting sales prices
Education
Azerbaijan State University of Economic, Cybernatic
01.2009
Skills
- Staff Motivation
- Marketing Understanding
- Budget Planning
- Meeting Support
- Departmental Operations Management
- Employee Scheduling
- Relationship Building
- Training And Development
- Productivity Performance
- Sales
Personal Information
- Date of Birth: 12/18/1987
Languages
Azerbaijan
First Language
English
Intermediate (B1)
B1
Russian
Advanced (C1)
C1
Timeline
Executive Director
IST Services-Industrial Support and Training Services
02.2024 - Current
Deputy Director
IST Services-Industrial Support and Training Services
01.2021 - 02.2024
Business Development Manager
IST Services-Industrial Support and Training Services
12.2019 - 01.2021
Business Development Manager
SMART -Safety and Maritime Training
11.2017 - 12.2019
Executive Director
Baku City Academy
05.2017 - 11.2017
Head of Trainings Department
GRBS GROUP OF COMPANIES
09.2013 - 01.2016
Training Manager (Training Department)
GRBS GROUP OF COMPANIES
03.2013 - 09.2013
Training Coordinator (Training Department)
GRBS GROUP OF COMPANIES
10.2012 - 03.2013
Customer Relationship and Marketing Manager
GRBS GROUP OF COMPANIES
01.2012 - 10.2012
Coordinator in Department of Languages
GRBS GROUP OF COMPANIES
05.2011 - 01.2012
Marketing and Sales Manager
Caspian Navtel
05.2010 - 02.2011
Sales Manager
Caspian Energy
06.2009 - 05.2010
Junior Receptionist
Crescent Beach Hotel
02.2008 - 09.2009
Sales Coordinator
My Dollar Store
02.2006 - 11.2007
Azerbaijan State University of Economic, Cybernatic
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