Twonnika Davis
Mesa
Overview
6
6
years of professional experience
Work History
Customer Service Representative
Modivcare
08.2023 - Current
- Planning coordination of members pick-up and drop off location. Respecting constraints and demands cost, flow optimization, customer satisfaction whilst dispatching transportation providers etc.
Early Stage Collector
Progressive Leasing
09.2020 - 04.2021
- Responsible for resolving overdue bills and collecting payments from those who owe. As collections representatives, we would take inbound calls and make outbound calls.
Customer Service Representative
Arizona Department of Transportation
12.2019 - 09.2020
- Interpret, apply, and explain the provisions of the Vehicle Code and other laws, regulations, policies, and procedures pertaining to the registration and ownership of motor vehicles.
Education
GED - undefined
Ponderosa High School
Flagstaff, AZ03.2011
Skills
- Typing proficiency
- Customer service excellence
- Administrative and clerical skills
- Microsoft Office suite
- Effective communication
- English language proficiency
- Phone etiquette mastery
- Data entry accuracy
- Organizational abilities
- Time management expertise
- Leadership capabilities
- Customer service
- Clerical experience
- Home health
Timeline
Customer Service Representative
Modivcare
08.2023 - Current
Early Stage Collector
Progressive Leasing
09.2020 - 04.2021
Customer Service Representative
Arizona Department of Transportation
12.2019 - 09.2020
GED - undefined
Ponderosa High School
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