Twyla Himmel
Tucson
Summary
Proven to excel in fast-paced environments, I leveraged my strong work ethic and exceptional customer service skills at Gaslight Music Hall to enhance guest experiences significantly. Expert in cash handling and guest engagement, I consistently resolved issues, boosting customer satisfaction and loyalty. My collaborative efforts and adept use of POS systems underscore my ability to meet and exceed employer expectations.
Overview
6
6
years of professional experience
Work History
Server
Gaslight Music Hall
01.2023 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Guest Service Representative
Nothing Bundt Cakes
07.2019 - Current
- Assisted guests with order modifications, resolving any issues promptly and professionally.
- Handled payment transactions accurately, maintaining proper cash handling procedures at all times.
- Resolved guest complaints diplomatically to maintain a positive property reputation and high customer satisfaction rates.
- Developed strong rapport with returning guests to foster loyalty and repeat business.
- Served as the first point of contact for incoming calls, offering excellent service and ensuring all inquiries were addressed promptly.
Education
Bachelor of Science - Human Development And Family Science
University of Arizona
Tucson, AZ12-2025
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
Timeline
Server
Gaslight Music Hall
01.2023 - Current
Guest Service Representative
Nothing Bundt Cakes
07.2019 - Current
Bachelor of Science - Human Development And Family Science
University of Arizona
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