Tyler Tone
Mesa
Summary
I have five years of experience as a Supervisor in the airline industry, leading daily operations while ensuring safety, efficiency, and excellent customer service. My role has involved supervising frontline teams, coordinating flight and ground operations, resolving customer concerns, and maintaining compliance with airline policies and aviation regulations. Through effective leadership, problem-solving, and communication, I have consistently supported smooth operations in a fast-paced, high-pressure environment while fostering teamwork and delivering high service standards.
Overview
6
6
years of professional experience
Work History
Training Supervisor
Piedmont Airlines
Phoenix, AZ
10.2025 - Current
- Facilitated training sessions to enhance employee knowledge of safety protocols and operational procedures.
- Coordinated onboarding processes for new hires, ensuring smooth integration into the team environment.
- Developed training materials and resources to support ongoing employee development initiatives.
- Assisted in evaluating training effectiveness through participant feedback and performance assessments.
Ground Operations Agent
Southwest Airlines, SWA
Phoenix, AZ
03.2023 - 08.2025
- Coordinated aircraft ground handling processes to ensure timely departures and arrivals.
- Conducted safety inspections on ground equipment to maintain compliance with airline regulations.
- Assisted in loading and unloading cargo, ensuring proper weight distribution and securing of items.
- Collaborated with flight crews to communicate relevant information regarding boarding and deplaning procedures.
- Understood FAA, TSA and airport regulations and verified compliance.
- Attended and completed required online and in-person training and mentored newer agents in advanced roles.
- Performed control, dispersal and disposal of potentially hazardous wildlife to facilitate airfield and airspace safety.
Station Support Manager
Trego Dugan Aviation
Mesa, AZ
02.2022 - 01.2023
- Managed customer support operations, ensuring timely resolution of inquiries and issues.
- Developed and implemented training programs for support staff, enhancing service quality and efficiency.
- Collaborated with cross-functional teams to streamline communication and improve customer satisfaction metrics.
- Analyzed support data to identify trends, leading to proactive solutions for recurring issues.
- Managed daily operations to ensure smooth functioning of the support department.
- Monitored employee and customer interactions to assess quality of service.
- Coached employees through day-to-day work and complex problems.
- Created detailed reports on team performance, identifying areas of strength as well as opportunities for improvement.
Ramp Agent
Trego Dugan Aviation
Mesa, AZ
05.2020 - 02.2022
- Coordinated aircraft arrivals and departures, ensuring timely ground support operations.
- Conducted thorough safety checks on baggage handling equipment, enhancing operational reliability.
- Trained new ramp agents on safety protocols and efficient cargo loading techniques.
- Collaborated with ground crew to streamline loading processes, reducing turnaround times significantly.
- Oversaw daily ramp operations, ensuring adherence to safety regulations and company policies.
- Guided aircraft into and out of parking positions using hand signals.
- Maintained clean ramps, preventing trip hazards or debris from interfering with aircraft movements or personnel safety.
- Communicated closely with ground crew, flight crew, and tow person via headset radio to maintain loading and unloading safety and efficiency.
- Demonstrated adaptability by quickly adjusting to changing flight schedules or weather conditions, minimizing disruptions to airport operations.
Education
High School Diploma -
Perry Highschool
Gilbert, AZ05.2020
Skills
- Training evaluation
- E-learning development
- Coaching and mentoring
- Train-the-trainer
- Compliance
- Policy implementation
- Compliance requirements
- Trainee assessments
- Employee engagement
- Trainee evaluations
- New hire on-boarding
- Leadership training
Languages
German
Limited Working
Timeline
Training Supervisor
Piedmont Airlines
10.2025 - Current
Ground Operations Agent
Southwest Airlines, SWA
03.2023 - 08.2025
Station Support Manager
Trego Dugan Aviation
02.2022 - 01.2023
Ramp Agent
Trego Dugan Aviation
05.2020 - 02.2022
High School Diploma -
Perry Highschool