Tyesha Hunter
Phoenix
Summary
Certified Medical Administrative Assistant with relevant experience in fast-paced healthcare settings. Strong background in patient care. insurance and billing, medical terminology. and electronic health record systems. Showcased ability to manage multiple tasks simultaneously and adapt to changing environments or demands.
Success noted in improving clinic workflow efficiency and contributing positively to team-focused environments
Overview
12
12
years of professional experience
Work History
Customer Service Representative( Work From Home)
Valor Global
Phoenix, AZ
10.2025 - Current
- Verified insurance coverage for services provided by the facility.
- Maintained confidentiality of all patient information in accordance with HIPAA regulations
- Assist patients with their lab payments are we bill out to insurance
Medical Assistant Intern
Mountain Park Health Center
Phoenix, AZ
03.2024 - 09.2025
- Assisted in patient intake, including collecting medical histories and updating electronic health records.
- Supported healthcare providers by preparing exam rooms and sterilizing medical instruments.
- Conducted vital sign assessments, ensuring accurate and timely recording for patient evaluations.
- Coordinated appointment scheduling, optimizing workflow to enhance patient access to services.
- Educated patients on medication usage and follow-up care instructions, improving adherence to treatment plans.
Medical Assistant
Southern Illinois Healthcare Foundation
Belleville, IL
12.2020 - 01.2024
- Assisted healthcare providers with patient examinations and procedures.
- Managed patient scheduling and coordinated follow-up appointments efficiently.
- Administered medications and vaccinations under physician supervision.
- Educated patients on treatment plans and preventive care measures effectively.
- Maintained accurate electronic health records to ensure compliance and confidentiality.
- Trained new medical assistants on office protocols and best practices.
Front End Supervisor
Ross Dress for Less
Fairview Heights, IL
03.2017 - 04.2019
- Supervised front end operations ensuring optimal customer service and efficient checkout processes.
- Trained and mentored team members to enhance service quality and operational efficiency.
- Implemented loss prevention strategies reducing shrinkage at front end departments.
- Managed schedules and staffing levels to maintain service standards during peak hours.
- Collaborated with management to identify areas for process improvement enhancing overall store performance.
- Maintained a clean and organized front-end area to ensure a pleasant shopping experience for customers.
Pharmacy Technician
Walmart
O'Fallon, IL
11.2014 - 06.2017
- Processed prescriptions accurately and efficiently, ensuring compliance with pharmacy regulations.
- Assisted pharmacists in medication management and patient consultations to enhance service delivery.
- Maintained accurate inventory levels, implementing efficient restocking procedures to minimize shortages.
- Trained new pharmacy staff on operational procedures and customer service best practices to improve team performance.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
Education
Southwestern Illinois College
Belleville, ILMedical Assistant -
Calc
Fairview Heights, IL12.2020
High School Diploma -
Belleville East Township High School
Belleville, IL05.2012
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Customer relations
- Problem resolution
Timeline
Customer Service Representative( Work From Home)
Valor Global
10.2025 - Current
Medical Assistant Intern
Mountain Park Health Center
03.2024 - 09.2025
Medical Assistant
Southern Illinois Healthcare Foundation
12.2020 - 01.2024
Front End Supervisor
Ross Dress for Less
03.2017 - 04.2019
Pharmacy Technician
Walmart
11.2014 - 06.2017
Southwestern Illinois College
Medical Assistant -
Calc
High School Diploma -
Belleville East Township High School