Tyler Barrett
Phoenix
Summary
Versatile Front Desk Supervisor adept at managing guest expectations and complaints, hotel reputation, and business needs. Effective multitasker and clear communicator with 3 years in hospitality industry. Experience managing front desk team of guest service specialists.
Overview
3
3
years of professional experience
Work History
Front Desk Supervisor
Pacific Pearl Management Company
11.2024 - Current
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Coordinated with room service, housekeeping, maintenance, and security to meet all guest needs.
- Trained new staff on correct procedures, compliance requirements, and performance strategies.
Service Advisor
Honda Of Greeley
07.2024 - 10.2024
- Maintained high customer satisfaction standards to meet or exceed targets.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of their vehicle and necessary services and creating welcoming, positive experiences.
Automotive Lube Technician
Honda Of Greeley
08.2023 - 07.2024
- Greeted customers and answered questions about oil changes and other services.
- Inspected vehicles to determine need for changing oils and filters and provided feedback to customers.
- Worked alone or in team-based systems to complete up to 40 oil changes each day.
- Topped off fluids in vehicle engines to lubricate, protect, and cool engine.
Front Desk Agent
Embassy Suites
01.2023 - 05.2023
- Answered multi-line phone system and enthusiastically greeted callers.
- Collected room deposits, fees, and payments.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Answered customer telephone calls promptly and appropriately handled needs.
Front Desk Agent
Days Hotel by Wyndham
08.2022 - 01.2023
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Maintained clean and organized front desk areas to uphold polished company image.
Education
Associate of Applied Science -
Rio Salado College
Phoenix12-2026
High School Diploma -
Highland High School
Gilbert, AZ05-2020
Skills
- Complaint management
- Strong leadership
- Administrative skills
- Exceptional communication
- Time management
- VIP guest relations
Affiliations
Former Section Leader and Horn Sergeant at The Academy Drum and Bugle Corps
Timeline
Front Desk Supervisor
Pacific Pearl Management Company
11.2024 - Current
Service Advisor
Honda Of Greeley
07.2024 - 10.2024
Automotive Lube Technician
Honda Of Greeley
08.2023 - 07.2024
Front Desk Agent
Embassy Suites
01.2023 - 05.2023
Front Desk Agent
Days Hotel by Wyndham
08.2022 - 01.2023
Associate of Applied Science -
Rio Salado College
High School Diploma -
Highland High School