Tyler Cussins
San Tan Valley
Summary
Experienced inventory management professional skilled in optimizing stock levels and streamlining warehouse operations. Proven ability to improve accuracy and reduce waste through effective inventory control techniques. Customer service-oriented with a strong understanding of service delivery and exceptional multitasking skills. Committed to fostering professional relationships to drive profitability and achieve business results. Recognized for a strong focus on team collaboration, adaptability, and consistently delivering impactful outcomes.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Ecommerce Specialist
Costco Wholesale
10.2023 - Current
- Developed and implemented effective ecommerce strategies to drive online sales and customer acquisition
- Skilled in building and maintaining long-term customer relationships to drive customer loyalty and repeat purchases
- Skilled in ensuring PCI compliance and implementing fraud prevention measures
- Excellent communication and interpersonal skills, with a strong focus on providing exceptional customer service
- Experienced in resolving customer inquiries, handling complaints, and ensuring a positive shopping experience to foster customer satisfaction and loyalty
Cashier
Costco Wholesale
02.2023 - Current
- Operated cash register and accurately processed payments, returns, and exchanges
- Developed strong customer service skills by providing efficient and accurate service
- Resolved and de-escalated issues to address customer concerns
- Built and maintained positive working relationships with co-workers
- Assisted with training and mentoring new team members
- Maintained inventory and store visual presentation to meet customer needs
- Used POS system to complete purchases for members
Front End Supervisor
Costco Wholesale
08.2021 - 02.2023
- Coached and mentored team members to ensure proper performance and customer relations skills
- Planned, organized, and controlled operations of front-end area
- Responsible for implementing promotions and special projects
- Interviewing potential new hire candidates
- Responsible for having difficult conversations with employees as well as help with their concerns
- Responsible for making spur of the moment decisions to help benefit the business as well as members
- Responsible for making sure the warehouse is opened and closed properly
- Assumed a leadership role on the front end and was someone that people looked up to
- Implemented procedures to reduce shrinkage and improve store security
- Resolved customer inquiries and complaints in a timely and professional manner
Inventory Control Specialist
Costco Wholesale Corporate Office
03.2016 - 08.2021
- Responsible for proper produce inventory levels for Hawaii Warehouses
- Forecasted and ran sales and inventory numbers for the region
- Talked and compared numbers with buyers to get our needs met
- Assure orders are in place with the vendors, cut PO's and ensure on time deliveries in the region
- Manage relationships between vendors and the warehouses
- Attend meetings with buyers and vendors
- Work in a fast-paced environment while maintaining helpful attitude
- Proficient in as400 options for item, vendors, PO, inventory distribution and accounting
- Provide training and coaching to new hires and provide feedback to ensure a successful onboarding
- Strong computer skills and proficient with Microsoft office, Google docs, PowerPoint, word and excel
- Maintained accurate records of inventory supply levels, orders, and deliveries
- Contacted carrier representatives to make arrangements and issue instructions for shipping and delivery of materials
Front End Assistant
Costco Wholesale
04.2015 - 03.2016
- Handle high volume shopping times
- Train new employees on procedures
- Assist customers with merchandise questions
- Work in a fast-paced environment while maintaining helpful attitude
Manager / Cashier / Sales
Big 5 Sporting Goods
04.2012 - 08.2015
- Provided support for sales and marketing strategy
- Part of the stores goal setting process
- Cultivated and trained new hires in sales and cashiering
- Recognized for outstanding sales leadership
- Learned all available aspects of the company from sales to paperwork and people management skills
- Analyzed procedures and made recommendations to Management
Education
Diploma -
Mountain Vista High School
Highlands Ranch, CO06.2012
Bachelor of Science (B.S.) - Cyber Security
Western Governors University
01-2028
Skills
- Order fulfillment
- Customer service
- Attention to detail
- Teamwork and collaboration
- Shipping and receiving
- IT troubleshooting
- Problem-solving skills
- Information security
- Workflow management
- Staff management
Certification
- Google IT Support Professional Certificate
- CompTIA A+
Timeline
Ecommerce Specialist
Costco Wholesale
10.2023 - Current
Cashier
Costco Wholesale
02.2023 - Current
Front End Supervisor
Costco Wholesale
08.2021 - 02.2023
Inventory Control Specialist
Costco Wholesale Corporate Office
03.2016 - 08.2021
Front End Assistant
Costco Wholesale
04.2015 - 03.2016
Manager / Cashier / Sales
Big 5 Sporting Goods
04.2012 - 08.2015
Diploma -
Mountain Vista High School
Bachelor of Science (B.S.) - Cyber Security
Western Governors University
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