Tyler Gates
Tucson
Summary
Results-driven Account Executive with a consistent track record of exceeding quota in consultative, solution-based sales environments. Experienced in managing customer accounts and running highly organized sales processes across complex, multi-stakeholder deals with longer sales cycles. Builds strong customer relationships, uncovers expansion opportunities, and leverages data-driven insights to deliver tailored solutions that drive revenue growth and retention.
Overview
7
7
years of professional experience
Work History
Customer Account Executive
ADP
Tucson, AZ
10.2024 - Current
- Managed a book of 450+ SMB accounts, achieving 371% of annual quota in year one and consistently pacing above 150% to quota YTD
- Drove 115% net revenue retention by identifying expansion opportunities and executing strategic upsell/cross-sell motions, with a $21k ACV
- Developed and executed targeted outreach strategies on existing accounts, expanding pipeline coverage by 3x with a win rate of 39%
UX Designer
Freelance
San Diego, CA
12.2023 - Current
- Developed research-driven design content strategies and digital optimization initiatives in partnership with various small businesses and startups.
- Conducted comprehensive user research to gather insights, informing design decisions and improving usability.
- Led strategic website transformation for Montana Justice Foundation, applying competitive analysis and user insights to optimize donor engagement and articulate mission objectives.
- Advised clients on SEO, UX writing, and CMS strategy, improving site visibility, content performance, and user acquisition through data-informed recommendations.
User Experience Design Apprentice
General Assembly
Remote
10.2023 - 02.2024
- Successfully completed 700+ hours of expert led instruction in prototyping, design and research synthesis, and hands on learning of Figma fundamentals. Developed projects, including:
- Rusty Zipper: Ground-up redesign concepts of a vintage clothing ecommerce website.
- LAPL: App design for Los Angeles Public Library services, events, and community outreach programs.
- YourDaily: Created design solutions and a revamped navigation system for Your Daily Health Coach, a nervous system regulator app for women with autoimmune disease.
Operations Manager
Orbital Restaurant Group
Portland, OR
10.2021 - 07.2023
- Oversaw performance metrics across multiple restaurant locations, driving revenue of $3m+ while aligning operational improvements with growth targets
- Built and maintained relationships with vendors, stakeholders, and event planners
- Led cross-functional teams of 100+ staff, using benchmark data, KPIs and defined budgets to optimize processes and drive efficiency
Executive Chef
Fino PDX
Portland, OR
10.2018 - 09.2021
- Designed a labor monitoring system to enhance operational efficiency and minimize time theft, resulting in an 11.2% annual reduction.
- Conducted comprehensive menu engineering and cost analysis to drive strategic revenue growth.
- Developed and executed inventory management and conservation protocols that significantly reduced waste expenditures.
Education
Certification - User Experience Design
General Assembly
Remote12-2023
AOS - Hospitality Management
Oregon Culinary Institute
Portland, OR01-2020
Skills
- SaaS sales
- Closing techniques
- Client retention strategies
- Up-selling techniques
- CRM software proficiency
- Cross-selling proficiency
- Acquiring and retaining customers
- Relationship building
- Product knowledge
- Objection handling
- Sales planning
- Data analysis
- Pipeline management
- Systems and software expertise
- Value propositions
- Goal-oriented mindset
Languages
English
Native or Bilingual
Spanish
Limited Working
Timeline
Customer Account Executive
ADP
10.2024 - Current
UX Designer
Freelance
12.2023 - Current
User Experience Design Apprentice
General Assembly
10.2023 - 02.2024
Operations Manager
Orbital Restaurant Group
10.2021 - 07.2023
Executive Chef
Fino PDX
10.2018 - 09.2021
Certification - User Experience Design
General Assembly
AOS - Hospitality Management
Oregon Culinary Institute
AWARDS
ADP HRO Rookie of the Year | 2025
GA Fall Hackathon - Winner | 2023