Tyler J. Pera
Scottsdale
Summary
Dynamic Sales & Catering Manager with a proven track record at Great Wolf Lodge, achieving over 150% of sales targets through strategic relationship management and exceptional event execution. Expert in contract negotiation and luxury service, driving revenue growth while ensuring unparalleled client experiences. Proficient in Salesforce and event management systems.
Overview
4
4
years of professional experience
Work History
Sales & Catering Manager
Great Wolf Lodge
Scottsdale
08.2025 - Current
- Closed largest group booking in property history by delivering tailored, premium event solutions
- Exceed sales targets by 150%+ through strategic prospecting and high-touch client engagement
- Drove group and catering revenue through relationship-based sales and targeted market positioning
- Led site tours, proposals, and contract negotiations, maximizing revenue and ensuring client satisfaction
- Partnered cross-functionally to execute seamless, high-quality guest experiences, enhancing overall guest satisfaction
Sales & Catering Coordinator
Great Wolf Lodge
Scottsdale
05.2025 - 08.2025
- Facilitated revenue growth by enhancing client communication and aligning operations
- Coordinated group bookings, contracts, and BEOs to optimize event execution
- Executed events seamlessly through meticulous planning and attention to detail
Guest Service Agent
Great Wolf Lodge
Scottsdale
05.2024 - 05.2025
- Provided exceptional guest service to enhance guest experience in high-volume hospitality environment
- Facilitated PBX communications while upholding elevated service standards to support guest satisfaction
- Executed billing, invoicing, and night audit operations with precision to ensure financial accuracy
Sales Associate
Michael Kors
Scottsdale
08.2022 - 10.2023
- Increased sales through consultative selling and effective client relationship management
- Delivered personalized luxury retail experiences, cultivating a loyal repeat client base
- Engaged customers by providing personalized service and product knowledge.
- Assisted in maintaining visual merchandising standards and store presentation.
- Managed cash register transactions accurately and efficiently.
Education
Bachelor of Arts - Business Communication
W. P. Carey School of Business, Arizona State University
Tempe, AZ07-2026
Skills
- Event Management
- Corporate Events
- Contract Negotiation
- Luxury Sales
- Upselling
- Custom Packages
- Client Experience
- Relationship Management
- Salesforce
- CRM Management
- Event Booking Systems
- Property Management Systems
- Microsoft Excel
- Luxury service
- Opera
- Delphi
- Sales strategies
- Market analysis
- Outbound Solicitation
- Budget management
Hobbies and Interests
- Luxury Hospitality
- Sales Strategy
- Business Development
Volunteer Experience
Scottsdale Police Mounted Unit
Timeline
Sales & Catering Manager
Great Wolf Lodge
08.2025 - Current
Sales & Catering Coordinator
Great Wolf Lodge
05.2025 - 08.2025
Guest Service Agent
Great Wolf Lodge
05.2024 - 05.2025
Sales Associate
Michael Kors
08.2022 - 10.2023
Bachelor of Arts - Business Communication
W. P. Carey School of Business, Arizona State University