Summary
Overview
Work History
Education
Skills
Personal Traits
Timeline
Generic

Tyler Petersen

Phoenix

Summary

Operations manager driving profitability through strategic growth, leading teams, and quality control. Fiercely competitive in my approach to acquire business, and able to handle complex situations from a strategic and tactical perspective.

Overview

10
10
years of professional experience

Work History

Fleet Coordinator

Sunstate Equipment Co.
12.2023 - Current
  • Daily look at optimization, equipment utilization, trends to present business cases to Regional Vice President on best course of action.
  • Active in procurement to maintain vendor relationships and facilitate the purchases of all gear in the company.
  • Empowered the phrase right fleet, right place, at the right time by creating a hub of brokers to bid on equipment moves.
  • This process alone created over a $1.2million savings in year one and made the branches more efficient by moving this to a dedicated team in the fleet department.
  • Was nominated for Employee of the Year Award for the second year in a row.

Parts Manager

Sunstate Equipment Co.
07.2022 - 12.2023
  • Rolled out 5 ‘S’ initiatives to increase mechanics productivity, increase yard efficiencies, work with vendors to increase parts availability and reduce costs.
  • Created an intricate network and procedures internally to allow branches to transfer parts between branches, further decreasing equipment downtime.
  • Won Employee of The Year Award

Sales

Sunstate Equipment Co.
01.2022 - 07.2022
  • Help facilitated day to day operations ensuring customers had the right gear for the job at the right time.
  • Actively worked to increase accounts by building relationships and trust to become their go to for all rental equipment needs.

Consultant

Salad and Go
04.2021 - 11.2021
  • Brought on to bring expertise in drive thru operations and increasing efficiency.
  • Train new hires and create checklists.
  • Run daily operations including exceptional customer service, facilitating team members, food preparations, and managing POS systems.

Consultant

Chick-FIL-A
12.2020 - 04.2021
  • Oversaw in-house delivery program creating training standards, systems, and checklist.
  • Local outreach with nearby businesses and apartment complexes to use our delivery service.
  • Created advertisements and promotions to increase app usage.
  • Coached managers to promote a healthier work environment and improve retention rate.
  • Revamped recruiting process to increase candidates and streamline hiring process.

Mortgage Loan Originator

Quicken Loans
07.2020 - 11.2020
  • Entered the mortgage loan industry under an intense training program to obtain national mortgage license in four weeks; received supplemental state licensing in 13 states.
  • Very fast paced environment topping production at over 1,100 calls per a day.
  • Helped hone customer service skills assisting potential clients with mortgage needs.
  • Became artful in the sales industry and understanding how to acquire a client’s business.
  • Fostered new sales associates with system applications and company procedures.

Director of Operations

Chick-FIL-A
07.2016 - 06.2020
  • Supervise and manage a staff of 70+ Team Members, Interviewing /Hiring process, created a training and orientation program, communicate job expectations and provide direction, support and motivation to team to achieve store goals.
  • Increased annual sales from $3 Million to $7 Million during tenure with the company.
  • Awarded Symbol of Success three years running increasing sales 18 percent year-over-year.
  • Received numerous Top Gun awards for top ten percent in the chain for drive-thru (car count, sales, order accuracy and fast service).
  • Maintenance of the restaurant, vetting vendors and services, developing team members into leaders, constant innovation of processes and layout, truck ordering, developed in-store technology solutions (POS, KPS, routing interface, mobile division, security cameras, alarms, safes, WiFi maintenance), interfaced with IT Department for corporate panel, oversee the operation of catering and external venues, and assisted marketing director in-store promotions and events.
  • Corporate Certified Trainer, Chick-fil-A INC

Team Lead

Topgolf
01.2015 - 01.2016
  • Serve guests, flip tables in a timely manner, run trays of food up three flights of stairs, host banquets and big events.
  • Evolved concepts of 'One Team' and 'Fun but Professional' work environment.
  • Moved up quickly in their leadership and was the first Associate to 'Black Shirt' (Standout as an exceptional employee) within their first 90 days.

Education

Arizona State University
Tempe, Arizona

Paradise Valley Community College
Phoenix, Arizona

Pinnacle High School
Phoenix, Arizona

Skills

  • Fleet Management and Monitoring
  • Operations and Logistics
  • Data Analysis
  • Equipment Procurement
  • Talent Acquisition
  • Vendor Collaboration
  • New Business Generation
  • Exemplary Customer Service and Conflict Resolution
  • Sales Reports and Correspondence
  • Inventory Management
  • POS Systems
  • Microsoft Office Suite

Personal Traits

  • Hardworking
  • Quick Thinking
  • Flexible, Adaptable
  • Detailed Oriented
  • Optimistic, Positive Attitude
  • Team Chemistry
  • Energetic
  • Analytical

Timeline

Fleet Coordinator

Sunstate Equipment Co.
12.2023 - Current

Parts Manager

Sunstate Equipment Co.
07.2022 - 12.2023

Sales

Sunstate Equipment Co.
01.2022 - 07.2022

Consultant

Salad and Go
04.2021 - 11.2021

Consultant

Chick-FIL-A
12.2020 - 04.2021

Mortgage Loan Originator

Quicken Loans
07.2020 - 11.2020

Director of Operations

Chick-FIL-A
07.2016 - 06.2020

Team Lead

Topgolf
01.2015 - 01.2016

Arizona State University

Paradise Valley Community College

Pinnacle High School

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Tyler Petersen