Ty'Realle McDaniel
Goodyear
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
InTouch At Home
Phoenix
11.2024 - 01.2025
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Answered inbound calls, chats and emails to facilitate customer service.
Transportation Dispatcher
MTM Transportation
Phoenix
02.2023 - 08.2023
- Delivered exceptional customer service to individuals contacting company's call center for support and assistance.
- Coordinated emergency responses, providing swift solutions to potential transportation challenges.
- Coordinated with drivers to facilitate efficient delivery routes and timely deliveries.
- Enhanced customer satisfaction by efficiently prioritizing and dispatching service requests.
- Directed dispatching, routing, and tracking of Number fleet vehicles.
- Managed communication between drivers, customers, and internal teams to resolve any issues or delays.
- Trained and evaluated employees to ensure work performance met company standards.
- Tracked all shipments using GPS technology in order to provide real-time updates.
- Tracked vehicle locations using GPS systems to provide real-time updates to customers and management.
- Dispatched drivers to meet daily delivery needs for company customers.
CUSTOMER SERVICE REPRESENTATIVE
Concentrix
Phoenix
08.2021 - 02.2022
- Answered customer telephone calls promptly to avoid on-hold wait times
- Updated account information to maintain customer records
- Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions
- Answered product and service questions, suggesting other offerings to attract potential customers
- Technical Support
- Creative problem solving.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Answered customer inquiries via phone, email, and chat.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Supported sales team members to drive growth and development.
- Collected deposits or payments and arranged for billing.
RETAIL SALES ASSOCIATE
Jc Penny's
Phoenix
04.2018 - 08.2019
- Checked pricing, scanned items, applied discounts and printed receipts to ring up customers
- Helped customers complete purchases, locate items and join reward programs
- Provided accurate information about promotions, customer programs and products, helping drive high customer retention
- Used POS system to process sales, returns, online orders and gift card activations.
- Cleaned shelves, counters and tables to maintain organized store.
- Answered questions about current promotions and resolved issues according to store policies.
- Assisted in training new employees on proper use of equipment and safety protocols.
- Helped customers by answering questions and locating merchandise.
- Created price tags and merchandise signs for new items.
- Placed special orders or called other stores to find desired items.
- Bagged or packaged purchases and wrapped gifts.
- Stocked shelves with merchandise according to company standards.
- Processed returned merchandise according to company policies.
RETAIL SALE ASSOCIATE
JC Penny's
Tulsa
11.2016 - 06.2017
- Prepared merchandise for sales floor by pricing or tagging
- Helped customers locate products and checked store system for merchandise at other sites
- Accurately processed POS transactions, returning coin, currency, payment cards and receipts to customers
- Engaged with customers to build rapport and loyalty
- Fulfilled orders and sourced products to meet rigorous customer delivery schedules.
- Stocked shelves with merchandise according to company standards.
- Created price tags and merchandise signs for new items.
- Greeted customers to determine wants or needs.
- Calculated pricing, applied discounts, and collected payments to process transactions.
- Bagged or packaged purchases and wrapped gifts.
- Maintained a clean work environment by sweeping, dusting, vacuuming and mopping floors.
Education
High School Diploma -
Union High School
Tulsa, OK05.2017
Skills
- Report preparation
- Sales expertise
- Complaint resolution
- Order Fulfillment
- Inbound and Outbound Calling
- Money handling abilities
- Customer service
- Technical support
- Data entry
- Order processing
- Communication skills
- Teamwork
- Problem-solving abilities
- Time management
- Account management
- Team player
- Active listening
- Computer skills
- Leadership/communication skills
- Teamwork and collaboration
- Customer feedback
Timeline
Customer Service Representative
InTouch At Home
11.2024 - 01.2025
Transportation Dispatcher
MTM Transportation
02.2023 - 08.2023
CUSTOMER SERVICE REPRESENTATIVE
Concentrix
08.2021 - 02.2022
RETAIL SALES ASSOCIATE
Jc Penny's
04.2018 - 08.2019
RETAIL SALE ASSOCIATE
JC Penny's
11.2016 - 06.2017
High School Diploma -
Union High School
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