Tyrique Gloston
Phoenix
Summary
Results-driven Account & Customer Success Manager with 7+ years of experience delivering high-impact client growth strategies across tech startups and enterprise accounts. Proven ability to exceed KPIs, scale customer portfolios, and drive product adoption through proactive relationship management and strategic initiatives. Known for thriving in fast-paced, evolving environments and leading cross-functional collaboration to meet business goals.
Overview
9
9
years of professional experience
Work History
Host Success Manager I
Turo
02.2023 - Current
- Surpassed churn and growth KPIs across high-value client segments.
- Spearheaded the California host success initiative, leading a team to deliver strategic support and regulatory compliance guidance.
- Built comprehensive host playbooks to personalize success strategies and improve vehicle availability.
- Partnered with government and airport teams to enforce municipal policies.
- Represented client voice in executive readouts, influencing product and market strategy.
Associate Host Success Manager
Turo
06.2022 - 02.2023
- Created resource materials to support internal training and best practices.
- Co-led the launch of a host success travel program—adopted company-wide.
- Designed budget proposals and managed logistics for field outreach initiatives.
Account Executive
Turo
03.2021 - 06.2022
- Onboarded and scaled host accounts through pricing strategy, listing optimization, and utilization support.
- Consistently gathered and escalated user feedback to inform platform improvements.
- Facilitated successful host retention despite COVID-19 operational disruptions.
Partner Success Manager
Proctorio
04.2020 - 03.2021
- Managed $3M+ partner portfolio, improving renewal rates through quarterly audits and training.
- Led virtual onboarding and product sessions for 200+ attendees.
- Created scalable documentation for asynchronous training and tech support.
Account Executive II
Houzz
12.2018 - 01.2020
- Prospected and closed SMB accounts across the U.S. and Canada.
- Consulted clients on digital marketing solutions and onboarding best practices.
- Consistently exceeded sales quotas and streamlined onboarding experiences.
Account Manager
Coca-Cola Bottling
02.2018 - 11.2018
- Managed product orders and merchandising for multiple retail accounts.
- Drove in-store promotional campaigns and ensured contract compliance.
Retail Sales Consultant
Comcast Cable
01.2017 - 02.2018
- Ranked in top sales tier; educated clients on bundled services based on usage.
- Resolved customer issues while achieving high satisfaction scores.
Claims Associate – Express
State Farm Insurance
09.2016 - 12.2016
- Processed claims with speed and accuracy in a high-volume call center.
- Delivered service excellence while adhering to compliance protocols.
Education
Associate of Arts - Social and Behavioral Sciences
De Anza College
Cupertino, CA12.2021
Skills
- Customer Success & Retention
- Strategic Account Management
- KPI & ROI Optimization
- SaaS Client Relations
- Cross-functional Leadership
- Salesforce Zendesk Outreach Workday G-Suite
- Stakeholder Communication
- Public Speaking & Training
- Data-Driven Insights & Feedback Loops
- Effective time management
- Team collaboration
- Customer service
- Multitasking proficiency
- Adaptable to change
Timeline
Host Success Manager I
Turo
02.2023 - Current
Associate Host Success Manager
Turo
06.2022 - 02.2023
Account Executive
Turo
03.2021 - 06.2022
Partner Success Manager
Proctorio
04.2020 - 03.2021
Account Executive II
Houzz
12.2018 - 01.2020
Account Manager
Coca-Cola Bottling
02.2018 - 11.2018
Retail Sales Consultant
Comcast Cable
01.2017 - 02.2018
Claims Associate – Express
State Farm Insurance
09.2016 - 12.2016
Associate of Arts - Social and Behavioral Sciences
De Anza College
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