Tony Zucarelli
Peoria
Summary
Driven IT professional with extensive experience in system administration and technical support, including a notable tenure at Associated Asset Management. Excelled in staff training and network troubleshooting, significantly enhancing operational efficiency. Skilled in Microsoft Networking and Help Desk Support, consistently achieving high customer satisfaction. Proven track record in leading teams to surpass productivity targets, with a 4% monthly growth achievement in a previous managerial role.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Senior IT Support Analyst / Helpdesk Supervisor
Associated Asset Management
Tempe
06.2021 - Current
- Installed, modified and repaired software and hardware to resolve technical issues
- Used ticketing systems to manage and process support actions and requests
- Documented transactions and support interactions in system for future reference and addition to knowledge base
- Resolved escalated issues by serving as subject matter expert on wide-ranging issues
- Provided Tier 1 IT support to non-technical internal users through desk side support services
- Supervise team of 3 support analysts, point of escalation for tier 2 helpdesk and webmaster tickets
General Manager
Raceway Express Carwash
Phoenix
01.2019 - 06.2021
- Developed and maintained relationships with customers and suppliers through account development
- Managed budget implementations, employee reviews, training, schedules and contract negotiations
- Bi-weekly Payroll preparation
- Drove year-over-year business growth while leading operations, strategic vision and long-range planning, thus, increasing membership 4% monthly
- Performed repairs on site of wash equipment
Parts Counter Associate - Gold Sales
Earnhardt Cadillac
Scottsdale
01.2018 - 01.2019
- Provided exceptional customer support to every guest to promote satisfaction and meet service guidelines
- Stocked shelves, built displays and merchandised products enabling customers to find needed items and products
- Completed sales and service documentation for customer and business records and provided receipts of purchase
- Work in tandem with Gold Sales manager to ensure timely delivery of parts and service to service team
Parts Sales Manager
AutoZone
Glendale
04.2017 - 01.2019
- Assisted Store Manager in supervision and scheduling of store personnel
- Delegate and complete store merchandising tasks
- Process returns and manage inventory
- Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets
- Assigned, coached, directed and ensured completion of work assigned to AutoZoners on shift
System Administrator /IT Manager
Spindle / Catalyst Sports
Scottsdale
03.2016 - 03.2017
- Responsible for migration from GMAIL Suite to Office365
- Research, design, configure and manage web hosting / web servers for all company data and customer sites
- Assist development team in design and QA of customer websites
- Maintain all company hardware
- Designed MSAccess database for all IT Inventory
- Assisted in transition from Spindle Inc to Catalyst Sports and rebranding of companies web presence
- Prepare and Present IT Budget to Executive Team and Board of Directors
- Implement standard operating procedures and ensure daily IT operations were performed in most efficient and effective manner
System Administrator
Hypur
Scottsdale
04.2015 - 02.2016
- Responsible for Beta testing and deployment of Mobile Payment Processing Application, and Invoice Capture Software
- Responsible for PCI scans of all Public and Private cloud based servers and maintenance
- Responsible for setup of new hires in Office365 Exchange and Azure Active Directory
- Developed IT Policies for New Hires, Terminations and process flow for Move, Add, Changes in network environment
- Configure and Deploy VoIP phones and Softphones
- Assisted in creation of policies regarding HIPAA & SOX regulations
- Assisted in creation and deployment of cloud based servers for Development, Test, Staging and Deployment releases of software
Technical Support Specialist
Spindle
Scottsdale
05.2014 - 04.2015
- Assisted customers in identifying issues and explained solutions to restore service and functionality of mobile payment software
- Explained technical information in clear terms to non-technical individuals to promote better understanding
- Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks
- Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution
- Documented transactions and support interactions in system for future reference and addition to knowledge base
- Collaborated with supervisors to escalate and address customer inquiries or technical issues
- Configured hardware, devices and software to set up work stations for employees
- Calculated and transferred payment to vendors utilizing our payment portal for vending machines
- Responsible for SOX compliance and testing of machines to maintain PCI Compliance
Education
Trade Certificate - Computer Network Technology
Lamson College
Tempe, AZ05.1997
Skills
- Staff Training
- Microsoft Networking
- Help Desk Support
- Office Management
- Team Management
- Audiovisual Equipment (Zoom Rooms)
- Microsoft Active Directory
- Preventative Maintenance
- Computer System Diagnostics Software
- Technical support
- Software installation
- Employee training
- Support ticketing systems
- Network troubleshooting
- Hardware support
- Application support
- System administration
- Remote support
- Mobile device support
Affiliations
- Coast Guard Auxiliary, 2008
- Institute of Electrical and Electronics Engineers, 2022
- Association of Information Technology Professionals
- Helpdesk Chapters Inc Membership
Certification
- Project Management Essentials Certification (PMEC)
- Sigma Six White Belt
Timeline
Senior IT Support Analyst / Helpdesk Supervisor
Associated Asset Management
06.2021 - Current
General Manager
Raceway Express Carwash
01.2019 - 06.2021
Parts Counter Associate - Gold Sales
Earnhardt Cadillac
01.2018 - 01.2019
Parts Sales Manager
AutoZone
04.2017 - 01.2019
System Administrator /IT Manager
Spindle / Catalyst Sports
03.2016 - 03.2017
System Administrator
Hypur
04.2015 - 02.2016
Technical Support Specialist
Spindle
05.2014 - 04.2015
Trade Certificate - Computer Network Technology
Lamson College
Similar Profiles
TaSheena BooneTaSheena Boone
Administrative Assistant at Associated Asset ManagementAdministrative Assistant at Associated Asset Management
Veronica RodelaVeronica Rodela
Portfolio Property Manager at Associated Asset ManagementPortfolio Property Manager at Associated Asset Management
KUMUDINI SKUMUDINI S
AVP - Sales & Distribution at HSBC Asset Management (erstwhile L&T Asset Management)AVP - Sales & Distribution at HSBC Asset Management (erstwhile L&T Asset Management)
Jenna ThomasJenna Thomas
Nuclear Machinist Mate at U.S. Navy Active DutyNuclear Machinist Mate at U.S. Navy Active Duty
Sophia GarzaSophia Garza
Raising Canes Crewmember at Raising Cane's RestaurantsRaising Canes Crewmember at Raising Cane's Restaurants