Ulas Saglam
Sebail/Baku,Azerbeycan
Summary
Accomplished professional with expertise in service standards compliance and communication excellence, driving brand promotion and restaurant marketing strategies. Demonstrates proficiency in table booking system operation, event planning prowess, and cost control expertise to enhance profit margins. Skilled in financial reporting, staff training, and menu development, aiming to leverage these competencies for continued success in the hospitality industry.
Overview
23
23
years of professional experience
8
8
years of post-secondary education
1
1
Certification
Work history
Restaurant manager
Saffron Restaurant Group
Baku, Azerbajjan
2019.02 - Current
- Managed day-to-day operations to ensure high standards of service and customer satisfaction.
- Trained and mentored staff to foster a positive team environment and improve performance.
- Developed and implemented effective marketing strategies to enhance restaurant visibility and attract new patrons.
- Maintained inventory levels and ordered supplies to achieve efficient stock management and reduce waste.
- Optimised staff scheduling to ensure adequate coverage during peak hours and improve operational efficiency.
- Resolved customer complaints and issues promptly to maintain a high level of service and repeat business.
- Conducted regular staff meetings to communicate goals, policies, and updates to enhance team cohesion.
- Trained new team members, enhanced service quality.
- Oversaw budgeting and financial planning, maintained profitable margins whilst ensuring top-notch service quality.
- Conducted regular meetings with staff; communicated updates and received feedback.
- Developed relationships with suppliers for better inventory management.
- Innovated promotional strategies, raised brand awareness in local community.
- Managed daily operations for smooth restaurant functioning.
- Coordinated events and parties to increase restaurant revenue.
- Purchased required quantities of necessary restaurant items, including food, beverages, equipment and supplies.
- Clearly and promptly communicated pertinent information to staff, maintaining knowledgeable service teams.
- Analysed operations to improve restaurant efficiency and service levels.
- Effectively managed payroll and HR processes, including paperwork completion for new hires and terminations.
- Resolved complaints calmly and professionally to achieve positive customer outcomes.
- Monitored and maintained stock levels for maximised efficiency and minimised waste.
- Completed accurate end-of-day financial routines for cash and card transactions.
- Led by example in providing customers with attentive, professional restaurant service.
Restaurant manager
Mangal Steak Hause
Baku
2018.01 - 2018.01
Restaurant supervisor
Sultan Of The Meat Restaurant
Riffa, Bahreyn
2016.01 - 2018.01
Restaurant supervisor
Mercure Hotel
Istanbul, Turkey
2015.01 - 2017.01
Waiter
Casita Restaurant
istanbul, Turkey
2014.01 - 2015.01
Sales officer
Duffry
Antalya, Turkey
2011.01 - 2014.01
Bartender
Hilton Garden Inn
Philedelphia, USA
2010.01 - 2011.01
Waiter
Portofino
Sassnitz/Rugen, Germany
2009.01 - 2010.01
Receptionist
Dedeman Hotel
Antalya, Turkey
2008.01 - 2009.01
Receptionist
Aydinbey Relax Hotel
Alanya, Turkey
2007.01 - 2008.01
Receptionist
Justiniao Hotel
Alanya, Turkey
2004.01 - 2006.01
Waiter
Club Milta Hotel
Mugla/Bodrum, Turkey
2003.01 - 2004.01
Education
Certificate of Higher Education - Tourism and Hotel Management
Mediterranean university
Antalya 2007.09 - 2012.05
Higher National Diploma - Tourism and Hotel Management
Amasra Tourism, Hotel Management and Vocational High School
Bartin/Turkey 2003.09 - 2007.06
Skills
- Service standards compliance
- Promotion and upselling techniques
- Communication excellence
- Brand promotion knowledge
- Table booking system operation
- Event planning prowess
- Cost control expertise
- Profit margin enhancement
- Restaurant marketing strategies
- Financial reporting
- Staff training
- Menu development
Languages
English
Advanced (C1)
Russian
Intermediate (B1)
German
Elementary (A2)
Turkish
Proficient (C2)
Affiliations
- Futbol
- Basketbol
- Tennis
- Snowing
Certification
Best Selling Certificate
Timeline
Restaurant manager
Saffron Restaurant Group
2019.02 - Current
Restaurant manager
Mangal Steak Hause
2018.01 - 2018.01
Restaurant supervisor
Sultan Of The Meat Restaurant
2016.01 - 2018.01
Restaurant supervisor
Mercure Hotel
2015.01 - 2017.01
Waiter
Casita Restaurant
2014.01 - 2015.01
Sales officer
Duffry
2011.01 - 2014.01
Bartender
Hilton Garden Inn
2010.01 - 2011.01
Waiter
Portofino
2009.01 - 2010.01
Receptionist
Dedeman Hotel
2008.01 - 2009.01
Certificate of Higher Education - Tourism and Hotel Management
Mediterranean university
2007.09 - 2012.05
Receptionist
Aydinbey Relax Hotel
2007.01 - 2008.01
Receptionist
Justiniao Hotel
2004.01 - 2006.01
Higher National Diploma - Tourism and Hotel Management
Amasra Tourism, Hotel Management and Vocational High School
2003.09 - 2007.06
Waiter
Club Milta Hotel
2003.01 - 2004.01