Ulkar Ismayilzada
Baku
Summary
Focused on providing professional service and support to every office visitor. Diligent about scheduling appointments, managing packages and routing mail to recipients. Positive nature with excellent people skills.
Overview
2
2
years of professional experience
Work History
Receptionist
Theatrum Hotel Baku
Baku
10.2024 - Current
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Operated telephone switchboard to answer, screen and forward calls to appropriate personnel.
- Answered and directed phone calls professionally
- Welcomed and assisted visitors and clients
- Managed appointment schedules and meeting calendars
- Handled emails and correspondence
- Organized and maintained office files and records
Tour Manager
Dream Tour
Baku
09.2024 - 10.2024
- Planned and organized travel itineraries for individual and group tours
- Coordinated transportation, accommodation, and guided services
- Advised clients on travel destinations, costs, and travel documents
- Managed bookings and followed up with customers before and after travel
- Solved unexpected problems during trips and ensured client satisfaction
- Maintained partnerships with hotels, airlines, and tour providers
- Monitored safety guidelines for each venue visited during the tour
Transferman
SummerTour
Antalya
05.2023 - 07.2024
- Picked up and dropped off clients between airports, hotels, and tour spots
- Assisted guests with luggage handling
- Provided basic information about the city and answered customer questions
- Maintained vehicle cleanliness and checked for technical safety daily
- Worked closely with tour managers and hotel staff to coordinate transfer schedules
- Delivered a friendly and professional service at all times
Education
High School Diploma -
Azerbaijan Tourism And Management University
Azerbaijan01-2024
Skills
- Customer service
- Problem resolution
- Effective communication
- Team collaboration
- Service excellence
- Adaptability
Languages
English
Upper Intermediate (B2)
B2
Turkish
Advanced (C1)
C1
Timeline
Receptionist
Theatrum Hotel Baku
10.2024 - Current
Tour Manager
Dream Tour
09.2024 - 10.2024
Transferman
SummerTour
05.2023 - 07.2024
High School Diploma -
Azerbaijan Tourism And Management University
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