Ulvi Ismayilov
Baku
Summary
Dynamic IT Technical Support Specialist on enhancing system performance and reducing downtime. Technical Support Representative of both business and casual users. Versed in troubleshooting and desktop support on Windows, Linux and Mac systems.
Overview
9
9
years of professional experience
1
1
Certification
Work History
IT Technical Support Specialist
ZZ Motors
10.2023 - Current
- Streamlined IT processes for increased efficiency and reduced downtime.
- Trained end-users on best practices for system usage, increasing their productivity and confidence in utilizing technology tools.
- Diagnosed complex technical problems, saving time and resources by providing effective solutions quickly.
- Employed remote support tools effectively for efficient troubleshooting of offsite issues.
- Collaborated with cross-functional teams to develop and implement IT solutions.
- Served as a reliable escalation point for complex technical issues requiring advanced expertise or collaboration with other departments within the organization.
- Participated in disaster recovery planning efforts, enabling quick restoration of critical services following unforeseen events.
- Worked closely with software vendors to report and resolve any identified issues, ensuring that the technology environment remained stable and reliable for all users.
- Enhanced system performance by identifying and resolving technical issues promptly.
- Provided input during technology refresh cycles to ensure alignment between business needs and IT capabilities going forward.
- Managed high levels of call flow and responded to technical support needs.
- Installed, configured and maintained computer systems and network connections.
- Tested new software and hardware prior to deployment.
- Configured hardware, devices, and software to set up work stations for employees.
- Patched software and installed new versions to eliminate security problems and protect data.
- Monitored system performance to identify potential issues.
- Removed malware, ransomware, and other threats from laptops and desktop systems.
IT Technician
KEPRO Aesthetic Clinic
10.2021 - 11.2022
- Maintained office PCs, networks and mobile devices.
- Set up PCs, projectors, and microphones for use in video conferencing rooms.
- Established, repaired and optimized networks by installing wiring, cabling and devices.
- Provided remote technical support, resolving issues quickly without requiring onsite visits whenever possible.
- Monitored server room, wireless network and other server infrastructure, keeping systems running smoothly.
- Diagnosed and troubleshot hardware, software and network issues.
- Tested new software and hardware prior to deployment.
Sales Floor Associate, Electronics
Baku Electronics
01.2019 - 10.2021
- Assisted in loss prevention efforts by monitoring high-value items closely and reporting suspicious activities to management promptly.
- Collaborated with team members to achieve monthly sales targets through cross-selling and upselling techniques.
- Conducted in-store workshops to educate customers on various electronic devices'' proper usage, enhancing overall customer engagement levels.
- Exceeded performance benchmarks through diligent follow-up on sales leads and proactive outreach to potential clients.
- Provided comprehensive after-sales support, fostering positive relationships with customers for repeat business opportunities.
- Ensured compliance with company policies and procedures while handling merchandise returns or exchanges effectively.
- Facilitated seamless transactions at the register, ensuring accurate pricing and efficient processing of payments.
- Supported store promotions by creating attractive displays that showcased featured products and specials.
- Stayed up-to-date on current promotions, sales, and special events to impart such information to customers.
- Checked to see if requested items were available from store's inventory.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
Client Service Assistant
Baku City Villas Pasha Holding
03.2017 - 12.2018
- Enhanced client satisfaction by providing timely and accurate information on products and services.
- Assisted in preparing comprehensive reports for clients, ensuring clear presentation of data and findings.
- Contributed to the development of training materials for new Client Service Assistants, improving overall team performance.
- Conducted research on industry trends and competitor offerings, empowering the team with relevant market knowledge.
- Monitored client feedback regularly, using insights gained to enhance service quality continually.
- Performed regular audits of existing processes, identifying areas where efficiencies could be achieved without compromising quality or jeopardizing relationships.
Reservations Agent
Jumeirah Bilgah Beach Hotel
05.2016 - 01.2017
- Managed high call volume with exceptional attention to detail, resulting in fewer booking errors and cancellations.
- Developed strong relationships with travel agents and corporate clients, leading to increased referral business and repeat bookings.
- Provided customers with information about availability and pricing.
- Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
- Handled billing information over phone.
- Assisted in increasing hotel occupancy rates through proactive upselling of rooms, packages, and additional services.
- Assisted with revenue management tasks, including rate analysis and inventory control to maximize profitability.
Education
No Degree - IT HelpDesk Basics
MIT Academy
BakuNo Degree - Computer Programming
Code Academy
BakuNo Degree - Tourism And Hospitality
Azerbaijan Tourism And Management University
BakuSkills
- Hardware installation
- Remote desktop support
- Operating system support
- Help desk support
- Mobile device management
- Server maintenance
- Wireless networking
- Technical support
- VoIP systems
- Application support
- Patch management
- Software installation
Certification
- Computer Hardware Basics through the CISCO Networking Program
- Operating Systems Basics Through the CISCO Networking Academy Program
- IT HelpDesk Basics offered by MIT Academy
Languages
English
Intermediate (B1)
Russian
Bilingual or Proficient (C2)
Timeline
IT Technical Support Specialist
ZZ Motors
10.2023 - Current
IT Technician
KEPRO Aesthetic Clinic
10.2021 - 11.2022
Sales Floor Associate, Electronics
Baku Electronics
01.2019 - 10.2021
Client Service Assistant
Baku City Villas Pasha Holding
03.2017 - 12.2018
Reservations Agent
Jumeirah Bilgah Beach Hotel
05.2016 - 01.2017
No Degree - IT HelpDesk Basics
MIT Academy
No Degree - Computer Programming
Code Academy
No Degree - Tourism And Hospitality
Azerbaijan Tourism And Management University
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