Ulvi Mammadov

Assessing compliance of the bank's policies, procedures, and standards in the areas of customer service quality, data security, regulatory compliance, and other norms.
Developing and implementing measures to improve the bank's processes and procedures to enhance quality of work and reduce risks of potential breaches.
Preparing reports on the quality of the bank's work and providing management and regulators with information on quality control results.
Monitoring changes in requirements and standards, analyzing them, and adapting the bank's policies and procedures to reflect those changes.
Participating in the development and implementation of new processes, products, or services from the perspective of their compliance with quality standards.
Analyzing data and quality metrics of the bank's work, identifying trends, and providing analytical information to management to make decisions on improving the bank's work.

• My job involved providing strategic leadership to the commercial department, developing and executing the company's commercial strategy, managing sales, marketing, and operations in Azerbaijan. I established the target market, analyzed competitors, determined terms and pricing, ensured the implementation of sales plans, and achieved the company's goals. A significant part of my job was managing the financial aspects of operations, analyzing the market, forecasting and planning sales, and ensuring compliance with Tramontina Azerbaijan's procedures.

I was a Sales Specialist at Azercell, responsible for selling Azercell's services and products, building and managing customer relationships. I developed sales strategies, met with potential customers, presented Azercell's solutions and products, and provided customer training on company's products and services.

I actively interacted with customers, identified their needs, proposed best solutions, and worked towards establishing long-term relationships with them. I achieved sales targets, ensured customer satisfaction through excellent service, and executed sales tasks assigned by the company.

The role of a Sales Specialist at Azercell was focused on achieving sales goals, creating and maintaining customer relationships, improving customer satisfaction, and driving sales for Azercell.

• Implemented effective customer service procedures to encourage positive feedback.
• Recruited top-performing candidates to build staff retention and team performance.
• Delivered business strategy to drive revenue and operational efficiencies.
• Managed high-performing teams to deliver quality customer service and stable profits.
• Maintained first-class cafe cleanliness and food safety procedures through [Action].
• Supervised daily activities of 30 cafe staff.

• Collated detailed property information and organised photo shoots.
• Acted as listing agent for brokers.
• Fielded client complaints and issues about community.
• Answered phone calls and emails from potential and existing customers.
• search for temporary housing for residents of the country

• My job included leading a department, managing production operations, managing personnel, quality control, and improving production processes. I developed strategies and plans for the department, monitored production plans and budgets, organized work with other departments in the company, ensured product quality, and aimed to increase the efficiency of production processes through the implementation of new technologies and methods

• Professionally represented sellers in complex negotiation with prospective buyers.
• Created estate agent and buyer incentives and strategies with other agents, builders and buyers.
• Acted as listing agent for brokers.
• Answered phone calls and emails from potential and existing customers.
• Managed and rented out rental properties.
• Communicated with builders and engineers about how to sell new houses.
• Guided homebuyers and sellers through process of short sales.