Ulviyya Majnunova
Gabala
Summary
With a foundation in Business Administration, I've built a diverse career in hospitality. Starting as a Junior Specialist at one of the prestige banks in Azerbaijan, I progressed through roles at Gabala Hospitality Group pursuing an Executive Master’s in International Hotel Management from Les Roches in 2021.
Currently, as a Personal Assistant to the CEO at Gabala Hospitality Group, I manage calendars, travel, and special projects, emphasizing confidentiality and diplomatic communication. Notably, I served as Rafting Operations Manager at Tufandag Mountain Resort, showcasing adaptability and crisis management skills.
Proficient in Azerbaijani, Turkish, and English, with basic proficiency in French, Russian, and Spanish, I bring a global perspective to my roles. My passion for hospitality has been a driving force in contributing to organizational growth and success. Looking forward, my diverse skills and operational management experience position me for continued success in administrative and managerial roles within the business environment.
Overview
7
7
years of professional experience
Work History
Assistant Training Manager
Tufandag Mountain Resort
02.2020 - Current
- Implemented new learning strategies depending upon employees' skill levels.
- Created in-depth training manual for all employees.
- Conducted training courses and prepared videos for long-term use.
- Developed surveys to identify training needs based on projected production processes and changes.
- Trained new hires to perform cross-training exercises with experienced workers.
- Researched and obtained relevant course materials to achieve training objectives.
Personal Assistant to CEO
Gabala Hospitality Group
12.2019 - Current
- Oversaw personal and professional calendars and coordinated appointments for future events.
- Maintained appropriate filing of personal and professional documentation.
- Provided general administrative support including scheduling meetings, making travel arrangements and managing documentation.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Displayed absolute discretion at handling confidential information.
Rafting Operation Manager
Tufandag Mountain Resort
06.2023 - 08.2023
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Developed and maintained relationships with customers and suppliers through account development.
- Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
- Improved safety procedures to create safe working conditions for workers.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Established team priorities, maintained schedules and monitored performance.
- Defined clear targets and objectives and communicated to other team members.
- Developed detailed plans based on broad guidance and direction.
Front Desk Receptionist
Qafqaz Tufandag Mounatin Resort Hotel
09.2018 - 12.2019
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Collected room deposits, fees, and payments.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
Front Desk Receptionist
Qafqaz Karvansaray Hotel
03.2017 - 07.2018
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Collected room deposits, fees, and payments.
- Entered and updated sensitive customer information during check-ins and room changes.
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
- Maintained confidentiality of sensitive data to protect customer and business information.
- Completed all tasks in compliance with company policies and procedures.
Junior Specialist
Capital Bank
08.2016 - 02.2017
- Followed all company policies and procedures to deliver quality work.
- Collected, arranged, and input information into database system.
- Conducted regular reviews of operations and identified areas for improvement.
- Developed and updated tracking spreadsheets for process monitoring and reporting.
Education
Executive Master in International Hotel Management - Hotel Management
Les Roches Marbella
Marbella01.2024
BBA - Business Administration
Eastern Mediterranean University
Cyprus01.2016
Skills
- Lectures and Discussions
- Personal Development Sessions
- Improvement Recommendations
- Orientation Sessions
Languages
Azerbaijani
Native language
English
Advanced
C1
Turkish
Proficient
C2
Spanish
Beginner
A1
French
Beginner
A1
Russian
Elementary
A2
Timeline
Rafting Operation Manager
Tufandag Mountain Resort
06.2023 - 08.2023
Assistant Training Manager
Tufandag Mountain Resort
02.2020 - Current
Personal Assistant to CEO
Gabala Hospitality Group
12.2019 - Current
Front Desk Receptionist
Qafqaz Tufandag Mounatin Resort Hotel
09.2018 - 12.2019
Front Desk Receptionist
Qafqaz Karvansaray Hotel
03.2017 - 07.2018
Junior Specialist
Capital Bank
08.2016 - 02.2017
Executive Master in International Hotel Management - Hotel Management
Les Roches Marbella
BBA - Business Administration
Eastern Mediterranean University
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