Umid Babayev
Baku,Azerbaijan
Summary
Accomplished professional with extensive expertise in hospitality and customer service, demonstrating exceptional skills in executive presentation development, staff training, and cross-functional collaboration. Proven track record in managing reception operations, client relationship management, and stakeholder engagement Adept at ensuring compliance with health and safety regulations while maintaining high standards of quality assurance. Skilled in effective communication, leadership, and decision-making under pressure. Career goal includes leveraging business acumen to drive process improvement and enhance guest experiences within the hospitality industry.
Overview
13
13
years of professional experience
4
4
years of post-secondary education
1
1
Certification
Work history
Supervisor
Hotel Care - Baku, Four Seasons Baku Hotel
Baku
2022.07 - 2025.09
- Improved team efficiency by implementing new scheduling practices.
- Organised recruitment activities to reflect department requirements and budget.
- Led team meetings, ensured clear communication amongst all members.
- Managed daily operations to increase productivity.
Supervisor
Hotel Care - Baku, Bentley's | Baku Whiskey e Cigar Bar
Baku
2024.02 - 2024.07
- Managed bar operations to maintain efficiency.
- Managed bar inventory for efficient operation.
Order taker
Hotel Care - Baku, Four Seasons Hotel Baku
Baku
2019.01 - 2022.07
- Managed email inbox to respond to customer enquiries within target timeframes.
- Managed customer lines for minimum wait times and high satisfaction.
- Assisted in training new staff members, enhancing their ability to handle tasks independently.
Server
Hotel Care - Baku, Four Seasons Hotel Baku
Baku
2014.05 - 2019.01
- Advised guests of daily specials and offers to increase sales.
- Reported any maintenance issues to management promptly, preventing potential accidents or disruptions in service.
- Retained food and drink menu knowledge to offer helpful customer guidance.
Server
Hotel Care - Baku, Bilgah Beach Hotel by Jumeirah
Baku
2012.05 - 2012.10
- Assisted head waiter in handling reservations during holiday season.
- Assisted lead waiter to take orders from guests after arrival.
- Monitored and supported commis waiters to uphold restaurant standards.
Education
Bachelor of Business Administration - Tourism
Azerbaijan Tourism and Management University
2008.09 - 2012.06
Skills
- Takeaway order preparation
- Sales persuasion
- Stress management
- Leadership
Certification
Certificated to attendance at Level-2 Food Safety Course, COP29 Azerbaijan Operating Company
Languages
English
Russian
Turkish
Custom
References available upon request.
Timeline
Supervisor
Hotel Care - Baku, Bentley's | Baku Whiskey e Cigar Bar
2024.02 - 2024.07
Supervisor
Hotel Care - Baku, Four Seasons Baku Hotel
2022.07 - 2025.09
Order taker
Hotel Care - Baku, Four Seasons Hotel Baku
2019.01 - 2022.07
Server
Hotel Care - Baku, Four Seasons Hotel Baku
2014.05 - 2019.01
Server
Hotel Care - Baku, Bilgah Beach Hotel by Jumeirah
2012.05 - 2012.10
Bachelor of Business Administration - Tourism
Azerbaijan Tourism and Management University
2008.09 - 2012.06