Summary
Overview
Work History
Education
Skills
Timeline
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AMBER SHAW

Phoenix,AZ

Summary

Highly motivated Assistant Property Manager with over 15 years of customer service and rapport, seeking to obtain a position that is challenging and offers growth based on dedication and proven ability. Specializes in fostering and retaining prospect and resident/client relationships.

Overview

9
9
years of professional experience

Work History

Assistant Property Manager

Holland Residential
07.2024 - Current
  • Streamlined rent collection processes, minimizing late payments through effective communication and follow-up strategies.
  • Coordinated move-ins and move-outs, ensuring smooth transitions for both tenants and property management team.
  • Provided excellent customer service by promptly responding to inquiries and addressing grievances; resulting in increased tenant retention rates.
  • Processed applications efficiently by conducting thorough background checks and verifying references to select qualified tenants.
  • Maintained accurate and up-to-date tenant and property records, enhancing operational efficiency.

Leasing Professional

Quarterra
04.2022 - 07.2024
  • Consistently meet leasing goals through relationship building, product knowledge and quick follow-up.
  • Utilize active listening and critical thinking skills to promote quick resolution.
  • Maintain respectful relationship with maintenance through quick action and efficient communication to maintain tenant satisfaction.

Leasing Agent

JRK Property Holdings
11.2021 - 03.2022
  • Generated interest in the community through direct contact, quick response times and product knowledge.
  • Utilized apartment tours to build rapport and instill confidence in a potential client.
  • Nurtured lasting relationships with residents by giving efficient and consistent customer service.

Shift Supervisor, Barista

Starbucks
03.2016 - 02.2018
  • Built performance-oriented culture by highlighting and working with employee strengths and skills.
  • Utilized effective communication and critical thinking skills under high pressure situations for quick resolution and client satisfaction.

Education

BA - Psychology

Grand Canyon University
Phoenix, AZ
05.2023

Skills

  • Proficient in Yardi, YardiPlus, Real Page, OneSite, Funnel/AnyHome
  • Money handling
  • Microsoft Office
  • Team leadership
  • Email Marketing
  • Decision-making
  • Customer service
  • Conflict resolution
  • Communication skills
  • Policy Standards
  • Documentation review
  • Organizational Skills

Timeline

Assistant Property Manager

Holland Residential
07.2024 - Current

Leasing Professional

Quarterra
04.2022 - 07.2024

Leasing Agent

JRK Property Holdings
11.2021 - 03.2022

Shift Supervisor, Barista

Starbucks
03.2016 - 02.2018

BA - Psychology

Grand Canyon University

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AMBER SHAW