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Uzair Khan
Senior Automotive Service Advisor
Abu Dhabi
Summary
Results-driven Service Advisor with 6+ years of experience in the automotive after sales sector, specializing in service planning, customer retention, and business development. Adept at service KPI management, warranty administration and dealer audits. Seeking to leverage my expertise in after sales operations to drive business growth and customer satisfaction in a dynamic service environment.
Overview
9
9
years of professional experience
4
4
years of post-secondary education
1
1
Certification
2
2
Languages
Work History
Senior Service Advisor
Emirates Motor Company
01.2020 - Current
- Built strong client relationships through proactive communication, leading to increased repeat business and referrals. Effectively upsold services and repairs, contributing to gross profit and net sales targets.
- Managed service contracts for key account customers, ensuring tailored maintenance solutions, long-term retention, and optimized fleet performance.
- Monitored and analyzed after-sales service KPIs, ensuring performance tracking, cost competitiveness, and process improvements to enhance service efficiency and profitability.
- Optimized appointment scheduling, warranty claim processing, and proactive maintenance plans to enhance service efficiency, reduce downtime, and improve customer satisfaction.
- Continuously updated technical expertise through manufacturer training and independent research while mentoring junior advisors to improve team competency and enhance service sales strategies.
- Analyzed customer feedback and market trends to identify service enhancements, align with customer demands, and refine operational processes to drive profitability.
Fleet Coordinator
Emirates Motor Company
Abu Dhabi
07.2018 - 12.2019
- Responsible for effectively managing a fleet of over 400 trucks to ensure the smooth operation and efficiency of transportation activities , overseeing the maintenance, scheduling, and coordination with customers.
- Conducted thorough analyses of historical fleet data, identifying opportunities for process improvements and cost savings based on trends in vehicle usage or maintenance requirements.
- Reduced vehicle downtime by establishing relationships with reliable repair vendors and negotiating service agreements.
- Established a clear communication protocol amongst drivers, fostering a supportive work environment that encouraged prompt reporting of issues related to their assigned vehicles.
- Maintained accurate records of all fleet-related expenses, enabling comprehensive cost analysis for budgeting purposes.
Mechanical Engineer
Western Bainoona Group
Abu Dhabi
09.2015 - 06.2018
- Played a vital role in ensuring the efficient operation and maintenance of telematics systems for a range of equipment, including Mercedes Benz trucks, Caterpillar machines, Volvo equipment, and Komatsu machines.
- Providing Technical support, overseeing workshop activities, and reporting to senior management.
- Collaborate with telematics system providers and equipment manufacturers to address technical challenges and implement improvements.
- Oversee workshop activities related to the installation, maintenance, and repair of telematics systems in heavy equipment.
- Analyze telematics data from various equipment to identify patterns, trends, and anomalies.
- Generate comprehensive reports on equipment performance, maintenance needs, and recommendations for optimizing operations.
- Collaborate with maintenance teams to develop preventive maintenance plans based on telematics data and manufacturer guidelines.
- Collaborate with cross-functional teams to implement improvements and drive operational excellence.
Education
Bachelor of Mechatronics Engineering -
University of Engineering And Technology Peshawar
Pakistan 11.2010 - 11.2014
Skills
Team management
Customer service expertise
Service Contract Pricing
Warranty administration
Automotive industry experience
Computer skills
Handling customer complaints
Customer retention
Software
Telematics Softwares
Certification
Certified Service Advisor
Accomplishments
- Achieved over 100% of net sales and gross profit targets for 2024, earning the General Manager Appreciation Award for outstanding performance .
- Maintained a CSI score of 94% reflecting high service quality and customer experience.
Timeline
Certified Service Advisor
12-2024
Senior Service Advisor
Emirates Motor Company
01.2020 - Current
Fleet Coordinator
Emirates Motor Company
07.2018 - 12.2019
Mechanical Engineer
Western Bainoona Group
09.2015 - 06.2018
Bachelor of Mechatronics Engineering -
University of Engineering And Technology Peshawar
11.2010 - 11.2014
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